Hi!
I'm a student from Europe and working on a paper about Service-models in Printing.
(especially interested in Heidelberg/ KBA/ MAN Roland/ Ryobi/Komori)
What kind of models do you have, and from which company? Do you have any specials, such as 24/7 technicians or free spare parts? Do operators fix a lot themselves? How is the maintenance?
What do you pay? Are you happy with it? How often is your digital press down, and according to that how often a month does a technician have to come? What would you change/ what would you add/ what do you miss?
I'd be really grateful for ANY kind of information or thoughts.... My job is it to find out how service-strategies play out and what the consumers think of it...
Thanks in advance,
Tiffany
I'm a student from Europe and working on a paper about Service-models in Printing.
(especially interested in Heidelberg/ KBA/ MAN Roland/ Ryobi/Komori)
What kind of models do you have, and from which company? Do you have any specials, such as 24/7 technicians or free spare parts? Do operators fix a lot themselves? How is the maintenance?
What do you pay? Are you happy with it? How often is your digital press down, and according to that how often a month does a technician have to come? What would you change/ what would you add/ what do you miss?
I'd be really grateful for ANY kind of information or thoughts.... My job is it to find out how service-strategies play out and what the consumers think of it...
Thanks in advance,
Tiffany