I totally agree with everything you said in your response. I also knew instructors that set them a bit heavier as part of the training process. I used to instruct them how to set them properly, and caution them to check the settings after some production was done approx 2 weeks later. This way if they did them again, it was a re-fresher course for the operator. Sad to say, in most cases this did not happen and we had to go back and re-instruct the operators. Some businesses would not allow operators to do settings, but would call for service to be done. I could relate a lot of scenarios that I encountered when I was in the field that weren't right, but what were we to do? I once worked on and MO press that had the same color form roller in 2 different hangers. I knew why, based on the roller specs that they were trying to save a buck by allowing a larger roller to shrink thru wear down to a size that it could be used in another position in the ink train. Good thinking on your call that the ink ductor might not be up to spec on the SM52 and therefore they are not able to get the correct settings.