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Need MIS consult Boston

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  • Need MIS consult Boston

    Our customer service department needs help. They are doing their best dealing with tons of estimates and extremely challenging timeframes. But the workflow needs to be upgraded to meet the demands of this new model of quick turn-around business. We are a small offset and digital company (staff of 10), cooperatively run, and we are trying to get some sort of MIS in place for the front end. We currently use something called Enterprise for estimating, and it seems that we might need something more/different. This is mostly about estimating, generating tickets, scheduling and billing. Also integrating our (newish) Xerox business with our offset workflow.
    We hope to refine and improve the workflow soon and lighten the load on our hard-working customer service people. We would even go so far as to have a consultant come on site to evaluate and report on the subject.
    Welcome any expertise or consultant referrals.
    Last edited by FileJockey; 04-28-2010, 10:33 AM. Reason: Staff input

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