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Turnaround Negotiation

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  • Turnaround Negotiation


  • #2
    I ask customers if they want the truth or would they rather I lie to them.

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    • #3
      The faster they need it, the longer it sits waiting for pickup after you kill yourself getting it done.

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      • #4
        Or 3 weeks after it's been delivered you get a call asking if some additional information can be imprinted on them - without unfolding them.

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        • #5
          Why don’t we just schedule your job the same amount of time you take to pay us?

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          • #6
            We always had a standard answer for that question - "from countless previous experiences, every job that came in with a "i need this tomorrow, we have an un-moveable deadline" almost always comes back a day later with "man, this looks like crap, you need to re-do this for FREE" - so, we always charge double for rush jobs. No exceptions."
            Michael Jahn - Slightly used PDF Evangelist
            Simi Valley California

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