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My print job smells like ink

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  • My print job smells like ink

    Just had a complaint from a customer that their print job smelled like ink..I really didn't know how to respond to that one..

    her quote was "it smells really inky"

    Anyone else have some classic customer quotes?

  • #2
    Re: My print job smells like ink

    " I didn't know that it was going t o look like that"

    After several proofs were sent and signed off.

    This would be a great business if it weren't for the customers.


    But we do use low odor inks on some of our printing (stuff that can absorb odor once packaged in the printed material).

    Edited by: G_Town on Nov 16, 2007 2:53 PM

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    • #3
      Re: My print job smells like ink

      Hey Cory, reminds me of when a customer complained that the job "stinks"...
      not even "smells like ink", just "STINKS"
      I think they ended up taking it, but it was a chuckle!

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      • #4
        Re: My print job smells like ink

        Back in the good old days, when we could smoke on the production floor, we used to get
        complaints from a couple of clients that their jobs smelled like cigarettes. I never felt
        very bad because the jobs they ran were primarily bulk mailers and were going straight
        to the landfill anyway.

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        • #5
          Re: My print job smells like ink

          Maybe you should invent a potpourri paper and/or ink. Let customers choose weight, finish, color AND smell.
          "I'd like my job printed on white, matte finished 80# text with an evergreen scent."

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          • #6
            Re: My print job smells like ink

            lol...we could be the 31 smells of printing...mmm...butter pecan business cards

            Comment


            • #7
              Re: My print job smells like ink

              Probably told this back at PPF, so if you've heard it, move along...

              Had a rep from another printer pick up bluelines for a job we were running for them, and after he looked them over in the shop, left. Seems he stopped for lunch at a nearby deli, then came back to us about an hour later. "Hey, those bluelines you gave me were bad, I can't see them any more." Huh?

              Sure enough, he takes them out of the manila env and they're totally exposed. Turns out, he left them on the front seat while he went in to the deli to eat. Had NO idea they'd be ruined!

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              • #8
                Re: My print job smells like ink

                we picked up the job last week and sure enough they do smell...It was so strong people in the office were getting sick.

                So far we have spread a few out in the hopes of getting some air to them, really don't want to reprint this job. Was an 8/6 job with custom diecuts and embossing.

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                • #9
                  Re: My print job smells like ink

                  Who hasn't had proofs come back with someones lunch stuck to them?

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                  • #10
                    Re: My print job smells like ink

                    LOL. If you do have to reprint the job are you going to ask the minder to make the job not so smelly.

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                    • #11
                      Re: My print job smells like ink

                      and don't use fish oil based inks.

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                      • #12
                        Re: My print job smells like ink

                        Used to worked in a mid-90's service bureau.

                        Clients would regulary ask us to check trap on a single colour job.

                        That one always stuck.

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                        • #13
                          Re: My print job smells like ink

                          oh had a customer (actually an ad agency) back in the 80's that found a typo on a job on press, since it was final composite film and fairly complex there was really nothing we could do.

                          All of us were standing around a light table pretty much telling the client we couldn't fix it when she (the person from the ad agency) screamed, and quite loudly, SOMEBODY FIX THE #%$@&MN THING!!!

                          She never came back for a press ok after that.

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                          • #14
                            Re: My print job smells like ink

                            A couple of months ago I had a customer complain about the proof we sent them. The exact comment was... no joke...

                            "all of the sixes look like upside down nines"

                            we were a little dumbfounded, and it has become a running joke in the plant when performing QC to say "everything looks good except the W's look like upside down M's" or "why do all the lower case d's look like upsides down p's?"

                            -Bartman

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                            • #15
                              Re: My print job smells like ink

                              Funny Stuff guys!

                              > {quote:title=Corys8646 wrote:}{quote}
                              > we picked up the job last week and sure enough they do smell...

                              Uncoated paper?

                              Comment

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