By Noel Ward, Editor@Large

Just about all the major equipment and software vendors these days hold annual events to connect with customers and prospects, talk about new technologies, and try to bring a personal touch to what can otherwise be a somewhat distant relationship. These shindigs span the globe, take on all formats and some are decidedly better than others. I’ve been to many of them over the years and have found some are crafted to address the needs of customers. Which, you’d...