Recent content by DirkD

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    Xerox V180 Power Issue

    Hi all, thanks for your input. We were able to work out a deal with Xerox for a replacement machine. They basically replaced the machine and we had to add about 6 months to lease. So it worked out pretty good imho.
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    Xerox V180 Power Issue

    Yeah that just doesn't seem right. Xerox published the electrical requirements and site expectations for the machine. They had us sign off on the document and nowhere in the document are power conditioners or battery backups mentioned. We ran a v80 in the same spot for 7 years without any...
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    Xerox V180 Power Issue

    Yep...but someone recently made the decision to lower our insurance rates. Used to have a $5K deductable now it's $25K.
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    Xerox V180 Power Issue

    Xerox is the company leasing us the machine. There's a "mis-use, abuse, or neglect" clause in our contract in which we are liable for the machine. So Xerox is saying that were neglectful for allowing the machine to be affected by a power outage. Although we signed off on a CED "Customer...
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    Xerox V180 Power Issue

    Yeah we have our legal dept. involved but the whole process is excruciatingly slow.
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    Xerox V180 Power Issue

    Hi, I'm new to the forum and thought I'd see what you all make of this situation. Basically we experienced a power outage at our location. Afterwards our V180 would not power-up. Xerox came out multiple times (even with a specialist to assist our normal tech) and could not fix the machine...

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