The traditional Xerox model was to sell direct and through "agents". Agents were basically independent sales reps who sold Xerox equipment but Xerox did everything else. The new(ish) Xerox model adopts a more traditional buy/sell channel partnership similar to what you've experienced (not...
The relay unit (RU-508) has built in color sensors that allow the engine to monitor its post process imaging and make color adjustments on the fly. The relay unit does several different things including de-curling, color density control (see first description) and houses the humidification unit...
Check with your technician. There have been several firmware/hardware updates that address registration on coated stock. The C900 does not come out of the box with these installed. It must be done after set up so it's possible yours was delivered without the updates.
I have seen many (I don't know the exact number so I am not going to make one up) different types of paper and coverage combinations tested on this device with UV coating and lamination with no problems. I am not a printer so I cannot speak to long term efficacy with laminated or coated pieces...
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