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FedEx just did this for their online shipping software. The old layout worked perfectly, had all the features in a neat short layout that was entirely visible with almost no scrolling. The new layout requires multiple clicks to unhide different parts of the screen and is missing fully half of...

One time I was dropping off a mailing at the local BMEU and saw firsthand how the USPS handles boxes. The guy had a cart positioned about 15 feet away from him and was chucking various packages from the back of his truck to the bin... I had so many questions most of them were just .... why? But...

Canon has told us to do the following: 1) Print at least 50 sheets every day before we start our print shift to warm up the machines then 2) Run auto gradation adjust with initialize on using the hammermill paper 3) color calibrate for the media type every day And quote “some customers are...

The one with the best service and techs available.

That's why we got rid of ours. The machine is cheap to run until you need service or consumables and then we found it was less expensive to just run envelopes through our printers AND that we actually were about the same on time except on very long runs. I was also floored by how awful the...

This is actually more reassuring than you know. I was starting to think there was some obvious well-known process that everyone else knew and I didn't. It's starting to sound more like, we're doing the eyeball thing and it's mostly coming out within reason. I don't really have many customers...

Thank you for this info. I’ll be investigating today.

Everyone keeps talking about machine matching. But let’s say I get two machines with matching output. How do you know the output they’re outputting is correct?

1) We have the Canon v1000, two c810s and a c910. The 810s have baby fieries on them. The 910 and v1000 have full fieries. 2) yes the operators use the exact same method for all files. Nobody can print to the printers direct from acrobat even if they wanted to and they don’t because they don’t...

I didn't really have this problem before with our Xerox printers because they seemed to for the most part hold their colors with a reasonable degree of consistency. I had other problems with Xerox that were insurmountable but colors seemed to be fairly stable. If the colors seemed like they were...

Yes Canon - c810 - I’m going to see if I can get them to swap fusers before I toss any paper. Thanks!

Has anyone seen this before? We have two machines in our shop and the tech is saying it’s the paper and we need to toss all our paper. It’s happening on multiple paper types. Only on one machine. Only in the middle of the sheet and only on dark toner. Nothing in the print environment has...

Not great. Have had for about 18months. Not sure at this point if it's just a bad machine or if we don't have the right techs. The machine is down a lot. The techs don't know how to fix it. It doesn't work properly with the fiery (lots of glitches). The colors are off constantly - usually top...

We have the same problem with the fieries and techs. One of our techs blames every issue on the fiery. Literally, every issue, even when it's clearly not a fiery issue. (paper jams, lines on the prints etc.) That's not how any of this works. It's making me crazy.

We've been running PDFs exclusively since 2018 so... the ps thing is interesting.

I wouldn't deal with someone who consistently shorted us, unless the reason they're shorting is because they're ordering EXACT quantities and then then are deducting the misprints from the order. If so, it had better reflect in their pricing, their pricing should be lower compared to other shops...

I have one customer like that. Everyone is not allowed to process her job until 24hrs after she places it because she always sends a "last minute" update and it's a waste of everyones time to bother with the first file.

Same. We'd love this option. We had a giant UV Coater back in 2018 but ended up getting rid of it. It took up too much space, was completely impractical to run because of all the setup/cleanup time and had a habit of catching on fire if you weren't super vigilant when running it. After the 2 or...

Yup. Only because no amount of reasoning/explaining was working. It was 50 copies that he wanted reprinted to match his home printer. I had already spent more time talking with him than I felt the job was worth, plus he was a first-time customer and I definitely did not want to build a long-term...

I fired two customers in the last month over this (which is more than in the last 2 years). We tell our customers upfront that there will be color shifts and color tolerances and two customers refused under any circumstances to accept an explanation. They were like... we printed it at home and...