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Check your PMs.

I have version 5.3.3 installer, will it be good for him? BTW, if the dongle is busted, will it work?

In such rare cases I would suggest "ripping" in Photoshop to whatever resolution and color space that fits your digital press.

Once the imagesetter is unplugged from electrical supply, there is very little to be concerned about. I do remember a very heavy unit at the bottom of the imagesetter, probably just a concrete slab wrapped in metal jacket to look fancy...

The AVT system is worth mentioning too: https://www.avt-inc.com/spectralab/

Slightly off topic, but I think that for at least a decade, LEDs' were integrated into loupes and microscopes . Illuminated area of inspection is so much more revealing. Or perhaps it's just my aging eyesight....

OK,

Yes, these are the correct User Manual and Service Manual for this film processor.

Here they are. Good luck.

Google with the terms "Image addition pen". They are not hard to find. I was told the added image may not hold for very long...

https://www.encapsulite.com/fluorescent-light-sleeves-for-safelights-p-100240.html#1-YToyOntzOjQ6ImdyaWQiO2k6MDtzOjE1OiJleHRlbmRlZGxpc3RpbmciO2k6MDt9

The sample may well be "right" but from my experience, many clients need to have "their say". Probably human nature...

After a couple of hours of pulling sample sheets from the press clients generally get tired and approve. Usually the very first samples become acceptable...

In my experience from overseeing printing on Indigo Presses, there are instability issues with very light pastel colors (tints of 5% and less). BTW, I had to re-read several times until it struck me I should read "loupe" in order to understand "loop"...

Are you able to see a difference on a light table between a "good" film and the films that you measured and found to be lacking density?

You should inspect closely and compare the Black Blocks visually on a light table and on top of each other. Did the solid Black lose density and actually turn Grey? Seems you are using a Transmission Densitometer, measuring Dot Percentage. What make and model is it? Does it have an integrated...

Even if one finds all the main ingredients (some of which may well be secret), finding the exact proportions will take a lot of trial and error. And than, one will need to find the correct replenisher formula as well as rates of replenishing to compensate for oxidation as well as rates of...

Well, you may be new or just don't remember- we stick to our Old Rule: We refuse to accept/pay for products we don't like!

How about Virtualizing your old computer? I "future-proofed" all our older 32 bit Windows systems by turning them into Virtual Machines. Since then, I can easily run all our old apps anytime, under a modern 64bit windows OS. But I admit, I still keep the old boxes "just in case"...

Careful examination of the film on a light table with a strong magnifying glass/microscope is the first step to narrow down and indicate where to start an elimination process.