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I would guess developer unit or I suppose it could be the drive for the development unit. If it's only one color it can't be itb, ptb, fuser and you tried charge and cleaning already.

At least you didn't have to have someone on site for it.

It does support duplex from the bypass tray. What I see happen is you can't duplex the highest weights. Someone will pick a weight that can't duplex and the machine turns off duplex on the tray. Then when you go to a lower weight it doesn't turn duplex back on.

Did it quit running when it hit the count? My experience has been when it hits the count the machine keeps running with the message to replace the unit at the bottom of the screen.

I have found ncr is fine as long as isn't all you run. I don't have problems with it at normal print shops. If that's all you run then you have problems with all the rollers swelling.

I would guess transfer rollers, do you know if those were replaced? You can try and adjust image transfer and or paper transfer.

It's all about the service.

Has it been the same problem every call? Do you know if anything has been replaced? Like shawnd said try printing some full screens. Also a picture of the whole page is better. If the background is on the whole page I would guess drums but from what I can see in the picture it looks like it's...

I have had customers that uv coat things they printed on a Ricoh machine. I also have customers that laminate. I think different coatings work with different machines. The best is to print some samples and try it.

The temp is going to depend on the paper. I would just lower it 5 degrees at a time and see if you can scratch off the toner. You should just adjust the heat roller temp (the 168 degree one) you can adjust the pressure roller temp if you want but I wouldn't expect that to do much for this issue...

You can adjust the fuser temperature in the custom paper advanced settings to change the glossiness.

They did make some changes to the 9210 since it came out so I think that is also why their is a longer time between new models.

You can adjust image position on the printer operating panel without the fiery. I don't know about being able to adjust any colors without the Fiery in the driver. You can store and reprint without the Fiery. If you are just printing single pages it probably doesn't matter but you have more...

I cannot do that sorry.

Check if the click charges are fixed for the term of the lease. Doesn't dollar buyout just mean at the end of the lease you can buy the machine for a dollar?

Maybe you could get one from Hytec or send yours in to get fixed.

I have seen that done!

Yeah that doesn't look right. Are the maximum densitys changed in skilled operators or on the custom paper? Do all the output profiles look like that?

Is there a competitive advantage to be had based on power requirements? I wouldn't think anyone getting one of those would be concerned with that. Not trying to be a troll just wondering.

At what point in the machine does it peel off? If it at fusing you could try lowering the temperature.