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One of our 7200s has been having Fiery issues for over a month. Our tech replaced the HD and reloaded the software, but it is still having the Fiery Server software crashing at least every other day and it sometimes has the top display go black and just won't respond to any inputs. I called in...

We have some cartons on the shelf that have been there for a while. We used to use them all the time for regular customers who liked the finish, but the customers dried up and the paper companies we bought it from are no longer around. Does anyone know off hand where you can get this paper...

Every so often we get mailings or samples that were printed by a print shop about an hour away from us who is running a Xerox Iridesse. Being in a small town, there is a lot of talk about who installs what and it was the first in the area. The solid blacks on it looks noticeably worse than the...

We have an old Hohner Favorit stitcher that is giving us issues when stitching books over half an inch thick. About every third staple is screwed up. We had a repairman work on it and ever since it hasn't acted right. Does anyone have any recommendations for the service of such an old machine...

I have a little job we bid and print every year for a non-profit and it is pretty much the only job they give us even though we are 3 blocks down the street. I suspect that we are pricing system isn't charging what the market will bear. 300 Copies 80# Dull Cover 12" x 36" The price we charge...

We have been dealing with our 4th largest client for over ten years, but over the last year, they have started sending us a lot more work that was previously going out of state. They have become our largest client and they pay when they order. We enjoy working with them and the people we deal...

I spend hours daily using Acrobat with Pitstop Pro and FusionPro to work on customer-supplied PDFs and add variable data elements for mailings. Most of the time Acrobat works pretty well, but it does crash a few times per week for no apparent reason. Then we get to the more complicated files...

We have thousands of old files created in Quark that we use day in and day out, but it is only used for old files and new typesetting done by a specific employee. Our biggest clients send in file in Indesign and that is what I have used for decades. I decided to load Quark 2023 on my machine as...

I have run Xerox Versant machines for 5 years and Ricoh's 7210s for 4 years. Registration and print quality are much better on the Ricohs. Especially screens. That being said, I wonder how the Cannon compares. Has anyone had experience with all three brands and a similar level of machine...

I am by no means a color expert, but I do spend 40-50 hours a week dealing with customer supplied files and printing them to our digital presses. We regularly use RGB and sRGB files to print and they seem to give a slightly more vibrant colors when printed than CMYK FOGRA files do. I can't...

We have had trouble getting paper all along, but if I was persistent for a few days I could always snag a skid here and there to keep everything we use in stock. Now is the first time that I can't find any text or cover weight gloss papers in 80# or 100#. We have had to shift everything over to...

We have a small tag that we do regularly with a hole drilled at the top. For years we have applied tape to the back of them when they are several up to reinforce the hole. Does anyone know of a source for tabs or labels we could use for reinforcing that come on a roll so we could apply it with...

Our Ricoh machines are now charging us $10 fuel surcharges for ever service visit and every toner order. They came to rebuild parts and even charged $10 for that. I thought the point of a contract was to have reliable expenses.

The past few weeks we have been having some rather odd issues with our Ricoh metered supplies. We always get them quickly, but have been getting the wrong toners lately. We have a 7200S and a 7210X. When we order toner for the machines, they only send us toner for the 7210x. Then our last order...

After 3 years of running Ricoh 72xx machines and 5 years of running Xerox Versant machines, one of the most notable things is how they handle color. On our Versant machines, they needed to be calibrated very frequently, sometimes more than once a day. On the other hand, the Ricohs can go weeks...

Running 5x7 postcards I am always shocked that there isn't a way to run fit 5up on a 12.5x19 sheet, since Fiery Impose won't let you gangup with one rotated. Seems like a basic thing they would offer.

I realize Adobe has been pretty busy the past few years, removing support for Pantone Colors and Type 1 Font support, but has anyone heard if they are planning to add multi-core support or improve performance? I am regularly working on catalogs in Indesign that have tons of high res drawing and...

When doing bulk mailings do you pass along the discount you can get from delivering to an SCF or do you keep it?

Wondered if anyone wanted to let me know if our recent supplier price increases were out of line for these times. We use a lot of 26x40 100# Gloss Cover. Last Summer we were paying $240/M when ordering a skid each month from our normal supplier. Then last November they said the price jumped to...

Since implementing our new pricing software several years back, we have gone in and tweaked different processes regularly to where everything matched our old way of doing things. While everything is looking good and our prices seem competitive on most items, 3 panel brochures and business cards...