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we tried another outlet but the matchprint dell computer still shuts down unexpectedly more and more.....nothing else in the plant has this problem.....our electrician says there is nothing wrong with electric. The problem has been 'escalated' in kodak tech support but nothing else happened...

Any issues, problems or concerns about this upgrade would be appreciated.

Let me add theres color variation with artifacts. As usual a Xerox tech drops by as a courtesy call - providing a reason not to solve the problem, then leaves. Interesting the same job runs fine on the NON Xerox printers. Sometimes all printers are running so we need ALL printers to be in good...

We have a service agreement with Xerox to make repairs. Is there something going on at Xerox that we should know about? We have other NON Xerox digital printers and they provide excellent service. Anyone have color variation and what was the solution?

Drastic color variation from sheet to sheet, Xerox tech support getting worse, slower response, takes many calls to get a tech then many more calls to get it fixed. Anyone had this kind of color problem? Any suggestions?

Many months later prinergy techs had the board with the nic card replaced. So far so good.

Free beer sounds good. But I think I'll pass since its the same experts that didn't solve my problem.

I got the same kind of response from kodak for a screening problem too. As it turns out it was a bad cable - whatever diagnostics was Kodak used didn't solve the problem including checking tiffs. This went on for months and months with lots of production down time. When I had a connection...

Our prinergy keeps losing connection to the trendsetter. Kodak has worked on this many times: At first through online support there was no problem detected with prinergy or the trendsetter - this was confirmed by a Kodak expert. Then Kodak suggested contacting our IT person - which he said this...