we needed to order two nylon gears for a developer unit we bought from creo/kodak in 2005 - the developer is not under a service contract, but the rest of our prepress equipment is under contract
the cost of two nylon gears $120
shipping overnight $43
cost to look up the part numbers of the gears they would sell to us $154
i kid you not, there is NO alternative they provide
it is also certain they mark up the parts
the people who came up with this plan must be engineers far removed from sales, manufacturing, and procurement
i will use this as evidence of their $154 shafting to the customer putting a serious mark in the wrong column when it comes time to upgrade
the cost of two nylon gears $120
shipping overnight $43
cost to look up the part numbers of the gears they would sell to us $154
i kid you not, there is NO alternative they provide
it is also certain they mark up the parts
the people who came up with this plan must be engineers far removed from sales, manufacturing, and procurement
i will use this as evidence of their $154 shafting to the customer putting a serious mark in the wrong column when it comes time to upgrade