kdw75
Well-known member
When one of our business customers brings us a file, we charge them more money, to cover checking the file, setting up the digital press, and running their job, than we would a guy that walks in and says he wants 500 color copies from his file. One is trusting us to look over their file for problems, bring any typos to their attention, and alert them to poor composition, while the guy wanting the color copies, just wants you to print his file as is.
Of course when a new client comes in and wants a price, you sometimes don't know if they are the type that has been going to a copy center, and doesn't expect any hand holding, or if they are a client that will pay more for your personalized time and care.
With some clients your competing with Office Depot's copy center, and with others your competing with other printing firms and their professional CSRs, but you sometimes don't know which they are when they as for a quote.
So my question is do you charge a guy walking in off the street wanting copies, different from a purchaser for a large corporation?
If they initiate contact and want pricing, how do you determine which pricing to apply to them?
Of course when a new client comes in and wants a price, you sometimes don't know if they are the type that has been going to a copy center, and doesn't expect any hand holding, or if they are a client that will pay more for your personalized time and care.
With some clients your competing with Office Depot's copy center, and with others your competing with other printing firms and their professional CSRs, but you sometimes don't know which they are when they as for a quote.
So my question is do you charge a guy walking in off the street wanting copies, different from a purchaser for a large corporation?
If they initiate contact and want pricing, how do you determine which pricing to apply to them?