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Guest
Guest
EMT International designs and manufactures the latest in high tech digital web printing equipment and is a leading supplier of web finishing solutions to the digital and commercial printing industries worldwide. We recently relocated to a new 70,000 square foot corporate headquarters and manufacturing facility in Green Bay Wisconsin. There are currently over 170 high tech manufacturing employees engaged in the design, manufacture and service of our product lines. We offer a very competitive salary and benefit package and excellent working conditions.
The position of CUSTOMER SERVICE MANAGER will plan and direct the activities of the Customer Service function ensuring world class customer response and service. Provides direction to a staff of 20 including managers, coordinators and technical personnel.
Key Responsibilities
• Overall management and direction of service team engaged in machine testing and verification, field start ups and service, service parts orders, and maintenance of technical documentation (spare parts lists, mechanical, electrical, pneumatic drawings, and manuals and troubleshooting guides)
• Establish and manage department processes to ensure world class customer service.
• Key customer contact for field issue resolution
• Ensure regulatory compliance for equipment (e.g. CE, UL, RoHS, etc).
• Work with Engineering on product line enhancements
• Customer Service P&L
• Managing income and expenses for Customer Service
• Develop and manage customer and technician training programs
Qualifications
• Strong sense of customer service and problem resolution
• Must be able to work well in high pace/stressful situations
• Strong leadership skills
• Self starter with a demonstrated sense of urgency - proactive and responsive
• Strong process and organizational skills
• Strong skills in MS Office (Word, Excel) and ERP systems
• CAD skills a strong plus
• Mechanical aptitude and good troubleshooting skills for complex machinery
• Strong interpersonal and communication skills
• Willing to travel
• Advanced technical degree such BS in Mechanical or Electrical Design or Mechanical or Electrical Engineering Technology
• 5 years of experience in the management of a service organization in the same or related industry
• An equivalent combination of education and experience will be considered
More Information...
The position of CUSTOMER SERVICE MANAGER will plan and direct the activities of the Customer Service function ensuring world class customer response and service. Provides direction to a staff of 20 including managers, coordinators and technical personnel.
Key Responsibilities
• Overall management and direction of service team engaged in machine testing and verification, field start ups and service, service parts orders, and maintenance of technical documentation (spare parts lists, mechanical, electrical, pneumatic drawings, and manuals and troubleshooting guides)
• Establish and manage department processes to ensure world class customer service.
• Key customer contact for field issue resolution
• Ensure regulatory compliance for equipment (e.g. CE, UL, RoHS, etc).
• Work with Engineering on product line enhancements
• Customer Service P&L
• Managing income and expenses for Customer Service
• Develop and manage customer and technician training programs
Qualifications
• Strong sense of customer service and problem resolution
• Must be able to work well in high pace/stressful situations
• Strong leadership skills
• Self starter with a demonstrated sense of urgency - proactive and responsive
• Strong process and organizational skills
• Strong skills in MS Office (Word, Excel) and ERP systems
• CAD skills a strong plus
• Mechanical aptitude and good troubleshooting skills for complex machinery
• Strong interpersonal and communication skills
• Willing to travel
• Advanced technical degree such BS in Mechanical or Electrical Design or Mechanical or Electrical Engineering Technology
• 5 years of experience in the management of a service organization in the same or related industry
• An equivalent combination of education and experience will be considered
More Information...
