Data and Postal Services Processor at Linemark Printing, Inc in Upper Marlboro, MD

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Job purpose


Responsible for processing of customer database files into a format which meets customer specifications and USPS regulations. Serve as in-house expert on DMM and USPS regulations. Position the Mailing Department to be a vital, value-added service line for our customers. Focus on superior quality in all regards to create top notch service.


Duties and responsibilities


• Process and prepare all data files for production.
• Pre-flight all data files within four (4) hours of receipt.
• Provide piece count & postage amounts to CSRs for every mailing job in a timely manner.
• Check files for conformity to supplied layouts and mail pieces for conformity to USPS regulations. Prepare proper documentation, including mock-ups and layout information.
• Serve as postal regulations resource for CSRs, account managers, and customers when requested. Maintain up-to-date knowledge of postal regulations. Work closely with USPS representative on regulation issues.
• Serve as in-house expert on mail piece design. Consult with internal and external customers in this regard.
• Regularly update postal software to meet all changes, revisions and requirements made by the USPS.
• Maintain data files for inkjet and variable data printing jobs.
• Advise inkjet production personnel regarding data set up.
• Maintain good customer relations. Deal with internal and external customers with tact and resourcefulness.
• Create postage statements, both hard-copy and electronic versions (BCC Mail Manager) and distribute accordingly.
• Run NCOA and provide excel reports to customers.
• Contact USPS to verify customer permit numbers and postage balances.
• Ship international mail to International Mail Service. Ship qualifying flats to UPS Mail Innovations.
• Responsible for final Quality check – compare job specifications with final product and assure compliance with USPS regulations.
• Assist machine operators, hand assemblers when necessary to meet scheduling deadlines.
• Use Logic system consistently and accurately to record production times and status codes.
• Perform all other duties as assigned by supervisor.


Competencies


To perform the job successfully, an individual should demonstrate the competencies:


Quality/Compliance: Achieving a standard of excellence with our work processes and outcomes, careful attention to detail.


Customer focus: Striving for high customer satisfaction, going out of our way to ensure or finished product exceeds the customer expectations, adaptable and committed to meeting deadlines.


Communication: Balancing listening and talking, speaking and writing clearly and accurately, understand and follow oral and written directions, behaviors that involve creating clear and open lines of communication.


Collegiality: Being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment.


Initiative: Taking ownership of our work, doing what is needed without being asked, following through to completion, ability to work independently.


Efficiency: Planning ahead, managing time well, being on time, being cost conscious, thinking of better ways to do things.


Coachability: Being receptive to feedback, willing to learn, patient and embracing continuous improvement.


People management (for those with direct reports): Setting clear expectations, reviewing progress, providing feedback and guidance, holding people accountable


Qualifications


Due to the nature of the business, you must be at least 18 years of age.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education: High School diploma; College degree preferred or equivalent combination of education and experience.


Specialized knowledge: Proficient in database file structure. Must have experience creating database queries. Knowledge of USPS Cass/PAVE software desired.


Knowledge of USPS regulations


Experience: Two to five years


Language Skills: Ability to read and interpret documents (such as safety rules, operating and maintenance instructions, and procedure manuals) and to speak effectively to other employees of the organization.


Mathematical Skills: Able to meet basic math skills such as add, subtract, multiply, and divide


Other Abilities: Proficiency in software applications such as Word, Excel, Access, etc. Desired: Knowledge of FusionPro, Printshop Mail, XMPie, Planet Press, Design Merge, (VDP software apps, etc.)


Other characteristics:


Professional Certification: NA


Training: On the job


Working conditions


Binderies are often noisy and jobs can be fairly strenuous, requiring lifting, standing, and carrying. They may also require stooping, kneeling, and crouching. Binding often resembles an assembly line where workers perform repetitive tasks.
Hand bindery employees are considered for the following employment: Part-time or Temporary. Scheduling is dependent upon nature of work and manning necessary.
Linemark is an around the clock operation and coordinates scheduling of hand bindery workers within each shift as needed.
Under supervision, weekend and holiday work may be scheduled.


Physical requirements


Sitting: Up to one-half hour a day, during an eight-hour shift. Standing: Up to eight hours, during an eight-hour shift. Walking: Within business – to and from LPI Departments. Bending, stooping, twisting of the trunk, and reaching: Up to eight hours a day, during an eight-hour shift. Lifting, pushing and/or pulling: Up to 50 pounds.
Special considerations: Any material weighing over 50 pounds is not required by LPI to be lifted or carried by the individual. It is the individual’s responsibility to request assistance regarding the lifting or carrying of heavier material.



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