PDF XMP: PitStop Hot Folder changes keyword separator from semicolon(;) to comma(,)

[uvishwakarma]

Hello,

I have a PDF with XMP metadata in it and I am using PitStop hot folder to certify it. My problem is that Enfocus PitStop changes keywords separator from semicolon( to comma(,).

Although, comma is allowed as keyword separator but we have some chemical journals in which comma is present in the keyword itself. I am providing a ZIP file contains a PDF generate using Acrobat Distiller along with my testing Enfocus PitStop hot folder, currently I am using Enfocus Server 12 update 3.

Please let me know how to overcome the problem, I want to retain keywords separator as semicolon.

Regards,
Umesh

 

[abc]

Please contact Enfocus support: [email protected]
You will get a faster answer if you use that route.

 

[uvishwakarma]

Thanks for the reply!!!

I have already logged a call there but did not get proper response. Enfocus support is trying to get information from their development team but I guess this is a very serious problem and someone might have faced this issue before.

Regards,
Umesh

 

[abc]

Hi Uvishwakarma
When you say you didn't get a proper response I assume you mean they did not have an immediate answer?
You should have had a response, I checked the bug database, the call has been logged and you should have been given a support number?

Nobody has reported this before, you are the first. The bug has been referred to development to investigate so they will update you when they have news.
I assume this might need development to fix so unfortunately you probably won't find a solution on a forum.
You can always email me if you feel you have not heard anything within a reasonable time. [email protected]

 

[uvishwakarma]

Hi ABC,

Yes, you are right I did not get immediate answer from Enfocus and I do have a support number.

Thanks for the assurance, I am still waiting to hear on this from your development team.

Regards,
Umesh Vishwakarma