Prinergy Evo will not start

[Sev]

When I go start our Prinergy Evo server, the screen says: "Prinergy Evo is starting". Then it just hangs there, and does not go beyond that point. Usually it will say how many server processes are running (30 of 30). At one point it finally said: Prinergy Evo is running. However no clients can connect. I have restarted the box a few times, with no luck. At one point it came up with a dongle test screen. The dongle is lit up, so it appears to be working.
This is version 5.1.6.11 of Prinergy Evo, which is only used to drive our Kodak Trendsetter CTP.
Any ideas and help on this would be most appreciated, since at the point we cant make plates.
Thanks in advance.

-Sev

 

[hansman]

Try removing the dongle.
Then start Prinergy. Insert when prompted......Then Restart Prinergy

 

[Sev]

Try removing the dongle.
Then start Prinergy. Insert when prompted......Then Restart Prinergy

Thanks, hansman! I did get it to work after a lot of restarts of the computer. But I think you were on the right track, and I suspect that it was a dongle issue. I am guessing the first few times Prinergy didnt recognize the dongle. Next time this happens, I will try your suggestion.
Again, thanks!

-Sev

 

[ikar098]

Not an ise but i have prinergy server but the dongle is lost, what should i do?

Thanks

 

[SpNac]

Next one try reset Evo in Tools Tab of Prinergy Evo Administrator. You can choose option 1 or 2 without problems. Don´t try option 3 or you can lose all the configuration.

 

[H.qabil]

Dear,
try to restore the configuration. in Evo Administrator.