We reciently put in a Ricoh C901 GAE unit. We have had the unit installed now for over two months. We are having issues that we are now being told is a result of the location of the unit. We were told this was developed with the commercial printer in mind. We had five Ricoh representatives at our shop all of them approved the location. Now it is constantly printing heavy banding across the page. They say it is the chemicals in the are from the press room. Now they say we will have to relocate the unit...
Any thoughts on this? Anyone else have issues of this nature?
Thought: Complete BS! Ask them what specific chemical(s) is(are) causing this issue - since they are certain that it is the problem. And if you come in and run the engine with the shop closed down do you not have the same issue? If they approved the placement, they need to pay for any costs associated with moving the unit - such as power rerouting and down time. If they balk - pull out the CED and start the process rolling for removal and refund.
And when you call them in to discuss it, have a KonicaMinolta 8000 and Cannon 7000 brochure placed on your desk, with business cards attached.
There have been issues with quality on these units but that was early on in the release, have not heard of any issues in the past year.