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Job Responsibility: The Service Technician–Electrician travels to customer locations to install, maintain, upgrade, troubleshoot, diagnose, and repair electrical and some mechanical components on KBA printing presses including pneumatic circuits as well as various peripheral equipment such as Lithec, Baldwin, Technotrans, Harris and Bruno, and BDT. The Service Technician interacts directly with the customer listening to their needs and asking probing questions in preparation for the installation or service call and must be able to effectively communicate technical information and resolutions to customers with varying degrees of technical knowledge and abilities. The Service Technician must come up with the plan of action to address the customer issue with an emphasis on quality work (fix it right the first time) and efficiency to minimize installation or downtime and to control costs.
Major Accountabilities/Responsibilities:
•Troubleshoot electrical and mechanical components including pneumatic circuits on KBA presses and peripheral equipment.
•Operate varies models and sizes of printing presses in order to diagnose performance issues.
•Use the meter and read schematics of any form.
•Pull cables and make the connection on electrical panel and component using special crimp tool and approved connectors.
•Troubleshoot problems via software.
•Program part/ module on site.
•Change/ adjust parameter in for example Mentor or frequency converter.
•Change and adjust potentiometer and motor for axis like printing pressure or circumferential register.
•Troubleshoot peripheral equipment like Lithec, Baldwin, Technotrans, Harris and Bruno, BDT, etc.
•Contact KBA Germany about machine specific problems and software.
•Adjust sensors and switches per setting instruction.
•Work on down presses.
•Work on different style washing equipment, adjusting program, air pressure to optimize washing result.
•Open stripped bolts and performing smaller mechanical jobs.
•Work on perfector, plate cylinder direct drive, fully automatic feeder, etc.
•Use a scope to monitor power fluctuations.
•Troubleshoot Arcnet and CS31 bus issues.
•Troubleshoot safety circuit with all the safety relays, stop lock and emergency buttons, safety bars and gates and changing relays and buttons.
•Troubleshoot remote maintenance or install internet-based maintenance.
•Install software updates, including control console (both HDD), all PLC’s, Active I/O, AK40, Mentor 2, Mentor MP, A11, FU’s, etc.
•Troubleshoot software issues.
•Troubleshoot complex electrical and pneumatic issues with thorough research and investigation using available documentation such as service manuals and repair documentation, internal resources such as other technicians, Remote Maintenance, or Service Manager to accurately identify the necessary repairs and the root cause analysis for the failure.
•Determine and execute an action plan for making necessary repairs including identifying necessary parts and working with the customer and KBA Parts Department in the procurement of parts, working with the customer and KBA Service Department on the necessary time and schedule for repair, working with Service on additional labor or specialized skills necessary to do the job, working with KBA Warehouse and Service in the arrangement of any special tools needed for the job.
•Deliver world-class customer service with each and every customer interaction including introducing or greeting the customer upon your arrival, listening and asking questions of the customer to understand how you can help, informing customer of your findings as well as recommended action plan including schedule and timeline, and touching base with customer at the end of the job or during critical milestones while on the job.
•Fulfill the obligation of the original service call and see the service call through completion making any arrangements for alternative schedule, as deemed necessary, with the Service Department. Requests for additional work outside the scope of the original service call must be arranged through the Service Department.
•Complete accurate and timely records including recording parts used and returned, updating open/closed issues spreadsheet, recording time, expenses, and work performed in MDS, and any other required paperwork or records.
•Adhere to all applicable customer practices and policies while working at their site including arrival and departure procedures, following safety policies and using necessary personal protective equipment, and adhering to policies regarding smoking and eating in the workplace.
•Performs other related job responsibilities as necessary based on business needs.
Environmental Conditions
Location: This position is based from the employee’s home with almost 100% travel to customer locations across the United States or Canada. Home base must be within 1 – 1.5 hours from a major airport.
Work Schedule: Schedule varies and may include early mornings, evenings, late nights, and weekend work. Employees may be required to be away from home for a job for 2 – 3 weeks at a time depending on the job.
Environment/Physical Demands:
Nearly 100% travel with consecutive overnight stays with mostly domestic air travel with some international travel for training or special assignments. Continuous (more than 5.6 hours daily) standing, working with hands and fingers, and exposure to dust, fumes, and machinery noise in press rooms required. Frequent (2.6 to 5.5 hours daily) bending/stooping, pushing, pulling, and changes to temperature. Regular use of hand and power tools both basic and specialized tools including but not limited to wrenches, ratchets, sockets, pliers, hammer, screw drivers, grinder, drill motor, hydraulic jacks, pallet jacks, hex keys, OEM special tools, files, pin punches, side cutters, snap ring pliers, scrapers, and pin puller. Daily use of computer to keep necessary reports and records and retrieve necessary information.
KBA North America, Inc. is an equal opportunity employer. In addition to competitive pay, our employees enjoy an expansive and affordable benefit package including but not limited to medical, dental, vision, 401k retirement, life insurance, disability insurance, long-term care and other optional benefits, and nice paid time off policies for vacation, sick, and holiday!
Multiple positions are open at various locations across the U.S.
More Information...
Major Accountabilities/Responsibilities:
•Troubleshoot electrical and mechanical components including pneumatic circuits on KBA presses and peripheral equipment.
•Operate varies models and sizes of printing presses in order to diagnose performance issues.
•Use the meter and read schematics of any form.
•Pull cables and make the connection on electrical panel and component using special crimp tool and approved connectors.
•Troubleshoot problems via software.
•Program part/ module on site.
•Change/ adjust parameter in for example Mentor or frequency converter.
•Change and adjust potentiometer and motor for axis like printing pressure or circumferential register.
•Troubleshoot peripheral equipment like Lithec, Baldwin, Technotrans, Harris and Bruno, BDT, etc.
•Contact KBA Germany about machine specific problems and software.
•Adjust sensors and switches per setting instruction.
•Work on down presses.
•Work on different style washing equipment, adjusting program, air pressure to optimize washing result.
•Open stripped bolts and performing smaller mechanical jobs.
•Work on perfector, plate cylinder direct drive, fully automatic feeder, etc.
•Use a scope to monitor power fluctuations.
•Troubleshoot Arcnet and CS31 bus issues.
•Troubleshoot safety circuit with all the safety relays, stop lock and emergency buttons, safety bars and gates and changing relays and buttons.
•Troubleshoot remote maintenance or install internet-based maintenance.
•Install software updates, including control console (both HDD), all PLC’s, Active I/O, AK40, Mentor 2, Mentor MP, A11, FU’s, etc.
•Troubleshoot software issues.
•Troubleshoot complex electrical and pneumatic issues with thorough research and investigation using available documentation such as service manuals and repair documentation, internal resources such as other technicians, Remote Maintenance, or Service Manager to accurately identify the necessary repairs and the root cause analysis for the failure.
•Determine and execute an action plan for making necessary repairs including identifying necessary parts and working with the customer and KBA Parts Department in the procurement of parts, working with the customer and KBA Service Department on the necessary time and schedule for repair, working with Service on additional labor or specialized skills necessary to do the job, working with KBA Warehouse and Service in the arrangement of any special tools needed for the job.
•Deliver world-class customer service with each and every customer interaction including introducing or greeting the customer upon your arrival, listening and asking questions of the customer to understand how you can help, informing customer of your findings as well as recommended action plan including schedule and timeline, and touching base with customer at the end of the job or during critical milestones while on the job.
•Fulfill the obligation of the original service call and see the service call through completion making any arrangements for alternative schedule, as deemed necessary, with the Service Department. Requests for additional work outside the scope of the original service call must be arranged through the Service Department.
•Complete accurate and timely records including recording parts used and returned, updating open/closed issues spreadsheet, recording time, expenses, and work performed in MDS, and any other required paperwork or records.
•Adhere to all applicable customer practices and policies while working at their site including arrival and departure procedures, following safety policies and using necessary personal protective equipment, and adhering to policies regarding smoking and eating in the workplace.
•Performs other related job responsibilities as necessary based on business needs.
Environmental Conditions
Location: This position is based from the employee’s home with almost 100% travel to customer locations across the United States or Canada. Home base must be within 1 – 1.5 hours from a major airport.
Work Schedule: Schedule varies and may include early mornings, evenings, late nights, and weekend work. Employees may be required to be away from home for a job for 2 – 3 weeks at a time depending on the job.
Environment/Physical Demands:
Nearly 100% travel with consecutive overnight stays with mostly domestic air travel with some international travel for training or special assignments. Continuous (more than 5.6 hours daily) standing, working with hands and fingers, and exposure to dust, fumes, and machinery noise in press rooms required. Frequent (2.6 to 5.5 hours daily) bending/stooping, pushing, pulling, and changes to temperature. Regular use of hand and power tools both basic and specialized tools including but not limited to wrenches, ratchets, sockets, pliers, hammer, screw drivers, grinder, drill motor, hydraulic jacks, pallet jacks, hex keys, OEM special tools, files, pin punches, side cutters, snap ring pliers, scrapers, and pin puller. Daily use of computer to keep necessary reports and records and retrieve necessary information.
KBA North America, Inc. is an equal opportunity employer. In addition to competitive pay, our employees enjoy an expansive and affordable benefit package including but not limited to medical, dental, vision, 401k retirement, life insurance, disability insurance, long-term care and other optional benefits, and nice paid time off policies for vacation, sick, and holiday!
Multiple positions are open at various locations across the U.S.
More Information...
