I concur with this assessment. I’ve had to deal with Kodak many times over the years and my experience with their CS department and field service techs has always been exemplary. Highly recommended.We're fortunate in having a Kodak rep who takes ownership of problems like this. We recently had an issue with spots on a big job, long run and many plates, as usual, finger were pointed at Prepress before looking into anything else, I called in the Kodak rep, who organised a free pack of plates from another batch, the problem persisted. He cam back with a microscope to look at the spots and suggested they were coming from the press. He then opened a palette of the stock we were using and went through it sheet by sheet.