Hey guys,
Still having problems with the Xante, this one quite an important issue if anyone has any experience?
When printing heavy stock the toner quality is very poor, most prints have a marble effect and black (pure K) text at or below 8pt is unreadable. This size and quality requirement is very important for business cards. The effect is presenting on every colour, I printed an ID check pattern on 135gsm gloss and then 330gsm Ivory board, the 135gsm was 100% perfect but the 330gsm was faded with light (even white) patches in places (on all 4 colours).
The above test indicates toner, drum and waste toner are not the issue. I considered transfer belt and fuser after Xante support replied to my email, they are on order but I don't know is likely to be causing this issue on heavy stock alone? The issue occurs on anything 300gsm+ regardless of A4/SRA3, I have tried 9 different types of card, all digital laser guaranteed.
The consumables' life is not the issue, even though they are low: 6-15% on colour drums and 10-30% on colour toner. I know these are not the issue as the worst problem is on black where the drum is 90% and toner is 80%. The black toner is compatible, but all the colours are genuine and they still have the same issue, so it's not compatible toner at fault either. Another note is even when the black toner was genuine the marble effect was still present.
Basically I am asking if fuser or belt cures this, and if not is it something you have to 'live with' when using the Xante? I sincerely hope it is a fault with a consumable as it makes the Ilumina - a business card printer - useless for business cards otherwise.
Any help would be appreciated.
I can provide some advice to other Ilumina users: Contact Europe support, they respond within a few hours and give excellent, clear advice. I've heard other support is a bit slow.
Thanks,
Andrew C
UPDATE: to anyone reading this thread:
Marble issues are due to uneven stock surface, smooth digital stock's should not present the issues I am having.
Disappearing print on high coverage may well be down to the printers design, as the toner feed trough is only small. I will not be testing this so can't provide any further info but it may be related to my use of compatible toner. With regards to the toner, my advice when buying compatibles is to purchase one colour - Black - to run a test on backgrounding and print quality, I'd then slowly move onto 1 colour at a time in case it damages your drums. Some compatibles are more trouble than they're worth.
Still having problems with the Xante, this one quite an important issue if anyone has any experience?
When printing heavy stock the toner quality is very poor, most prints have a marble effect and black (pure K) text at or below 8pt is unreadable. This size and quality requirement is very important for business cards. The effect is presenting on every colour, I printed an ID check pattern on 135gsm gloss and then 330gsm Ivory board, the 135gsm was 100% perfect but the 330gsm was faded with light (even white) patches in places (on all 4 colours).
The above test indicates toner, drum and waste toner are not the issue. I considered transfer belt and fuser after Xante support replied to my email, they are on order but I don't know is likely to be causing this issue on heavy stock alone? The issue occurs on anything 300gsm+ regardless of A4/SRA3, I have tried 9 different types of card, all digital laser guaranteed.
The consumables' life is not the issue, even though they are low: 6-15% on colour drums and 10-30% on colour toner. I know these are not the issue as the worst problem is on black where the drum is 90% and toner is 80%. The black toner is compatible, but all the colours are genuine and they still have the same issue, so it's not compatible toner at fault either. Another note is even when the black toner was genuine the marble effect was still present.
Basically I am asking if fuser or belt cures this, and if not is it something you have to 'live with' when using the Xante? I sincerely hope it is a fault with a consumable as it makes the Ilumina - a business card printer - useless for business cards otherwise.
Any help would be appreciated.
I can provide some advice to other Ilumina users: Contact Europe support, they respond within a few hours and give excellent, clear advice. I've heard other support is a bit slow.
Thanks,
Andrew C
UPDATE: to anyone reading this thread:
Marble issues are due to uneven stock surface, smooth digital stock's should not present the issues I am having.
Disappearing print on high coverage may well be down to the printers design, as the toner feed trough is only small. I will not be testing this so can't provide any further info but it may be related to my use of compatible toner. With regards to the toner, my advice when buying compatibles is to purchase one colour - Black - to run a test on backgrounding and print quality, I'd then slowly move onto 1 colour at a time in case it damages your drums. Some compatibles are more trouble than they're worth.
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