So were in the process of swapping machines and have been with Xerox for 15 years. In conversation with sales we were complaining how high the cost or rip / software support was, we were paying Â£1250 per quarter for two DC5000 machines. He told us something we didnt know AND now have in writing that you can cancel the support after the mandatory first year as long as your willing to be responsible for the repair of your rip if it failed!!! thats three terms of four years totaling over Â£40,000! in payments we didnt have to pay. I did not use the software support or needed any rip repair or maintenance in this period so am making sure I cancel this time. I just wanted to make sure anyone else isnt paying this if they didnt need to, as far as I can see its the same as mis-selling PPI insurance.