Xerox V180 Power Issue

[DirkD]

Hi, I'm new to the forum and thought I'd see what you all make of this situation. Basically we experienced a power outage
at our location. Afterwards our V180 would not power-up. Xerox came out multiple times (even with a specialist to assist our normal tech)
and could not fix the machine. Xerox's service manager is now saying they've exhausted all their resources and that
my company is liable and we need to contact our insurance company (machine is on a 3 year lease). Nowhere in our
contract is there anything stating our liability in the event of a power outage.

Now I'm without a printer for a month with no solution in sight....frustrating.

 

[PricelineNegotiator]

Talk to your lawyer/attorney immediately and he will tell you what you need to do next.

 

[DirkD]

Yeah we have our legal dept. involved but the whole process is excruciatingly slow.

 

[cmyk burnley]

how can you be held responsible for a power outage?

 

[cmyk burnley]

Surely the company leasing you the machine carries insurance that covers this kind of thing?

 

[DirkD]

Xerox is the company leasing us the machine. There's a "mis-use, abuse, or neglect" clause in our contract in which we are liable for the machine. So Xerox is saying that were neglectful for allowing the machine to be affected by a power outage. Although we signed off on a CED "Customer Expectations Document" which defines the requirements needed for the V180. Under the electrical requirements per that document only a dedicated 220v circuit is a requirement. There isn't anything mentioning a power conditioner or battery back-up.

 

[PricelineNegotiator]

Time out. I misread this post. Do you have business insurance?

 

[DirkD]

Time out. I misread this post. Do you have business insurance?

Yep...but someone recently made the decision to lower our insurance rates. Used to have a $5K deductable now it's $25K.

 

[PricelineNegotiator]

Yep...but someone recently made the decision to lower our insurance rates. Used to have a $5K deductable now it's $25K.

Xerox is simply not responsible for this issue. You are along with your insurance company. At least that's the case where I'm from.

 

[DirkD]

Yeah that just doesn't seem right. Xerox published the electrical requirements and site expectations for the machine. They had us sign off on the document and nowhere in the document are power conditioners or battery backups mentioned. We ran a v80 in the same spot for 7 years without any problems. Not once did a Xerox tech mention the need for a battery back-up or power conditioner.

 

[AP90]

Yeah that just doesn't seem right. Xerox published the electrical requirements and site expectations for the machine. They had us sign off on the document and nowhere in the document are power conditioners or battery backups mentioned. We ran a v80 in the same spot for 7 years without any problems. Not once did a Xerox tech mention the need for a battery back-up or power conditioner.

I don’t think it’s necessarily the fact they didn’t mention having a bups or anything. It’s that the conditions of your building caused the failure. Regardless if it was under your control or not.

it would be the same as if a power surge caused a fire and damaged the machine. Your comprehensive insurance would be responsible for the machine. I believe it specially says in the lease you are to maintain insurance to cover the machine.

we had a direct lightning strike 6 years ago. Fried every computer we had. Turned it into insurance and they covered everything.

My guess is your SOL and will need to have your insurance cover it as it was a problem on “your end” vs Xerox’s end.

Also, I think there is something in the lease about having a reliable source of power. Not sure what it means exactly but that could be a fall back for Xerox too.

 

[PricelineNegotiator]

I don’t think it’s necessarily the fact they didn’t mention having a bups or anything. It’s that the conditions of your building caused the failure. Regardless if it was under your control or not.

it would be the same as if a power surge caused a fire and damaged the machine. Your comprehensive insurance would be responsible for the machine. I believe it specially says in the lease you are to maintain insurance to cover the machine.

we had a direct lightning strike 6 years ago. Fried every computer we had. Turned it into insurance and they covered everything.

My guess is your SOL and will need to have your insurance cover it as it was a problem on “your end” vs Xerox’s end.

Also, I think there is something in the lease about having a reliable source of power. Not sure what it means exactly but that could be a fall back for Xerox too.

Agreed.

 

[Lorenzo lab guy]

I know the barn door is closed now but this might help others. We have a rider on our business insurance that covers our industrial equipment with a very low deductible. Good coverage for very low cost. State Farm.

 

[DirkD]

Hi all, thanks for your input. We were able to work out a deal with Xerox for a replacement machine. They basically replaced the machine and we had to add about 6 months to lease. So it worked out pretty good imho.