Numptydumpty
New member
Our Versaworks program wouldn’t open up today so had to re-install it.
When you open the program up for the first time it takes you to the connect to your printer screen, where you have to put in the printer IP address, click on the verify button and it should bring up your printer details, eg make, model number etc. but we are getting the following message ”Cannot find information for the device detected. Please make sure the software supports this device”
Can anyone tell us what this means and how to fix this so we can get our printer up and running again.
Thanks in advance
When you open the program up for the first time it takes you to the connect to your printer screen, where you have to put in the printer IP address, click on the verify button and it should bring up your printer details, eg make, model number etc. but we are getting the following message ”Cannot find information for the device detected. Please make sure the software supports this device”
Can anyone tell us what this means and how to fix this so we can get our printer up and running again.
Thanks in advance