FujiXerox C1000 print issue ?

[llimsico]

Hi,

When our POD printed this book, the Images came out muddy (see scanned of printed book).
Unfortunately, the first lot was shipped and rejected.

I have attached some reduced sized Sample pages from the original files.

The Order was for 40 books (160 pages Cover + Text)

When we tried to print 1 copy, it printed fine. Have not tried to reprint the 40 copies.

Is this possibly an issue with the memmory on the C1000 ?

thanks in advance for any input

cheers,
Larry

 

[mriebese]

Hi Larry,
It looks like the black muddy background is comprised of an image and vector art with values of ~ 40,34,32,100
Depending on which DFE and the settings used this can occur. The shorter run may have used different color rendering and GCR which looked better. This works well on an offset press but digital presses print richer blacks with less under color ask them to try using a High GCR and/or more saturated rendering intent.
Mike

 

[llimsico]

Hi Mike,
FujiXerox Technician claims there was a "distortion" during the transferring of the file. As the jobs are only saved for 24 hours, we have no way of verifying his claim. As the complain came a week later.
Unfortunately, we have not been able to recreate the muddy issue.

 

[llimsico]

Our customer isn't happy with the explanation given by the FujiXerox Technician.

Would anyone care to take a stab ?

 

[Craig]

What about a bad calibration? Were any other jobs effected that day? I remember on our old 8000AP we were getting some strange output after calibrating, we re-calibrated and it went away.

 

[llimsico]

No issue with the calibration, no issue with other jobs that day.

Apparently this was the 2nd time we printed this job. The first time had no incident. No change to file, or C1000. No network problem that day.