Recent content by Bec

Apparently Amazon skews the numbers a lot...Each of these authors sell tens to hundreds of millions of print books around the world, so total e-book sales don’t even approach 1% of print sales, and Amazon won’t break down e-sales by specific title. eBook vs. Hardcover: Beyond the Headlines |...

The Midwest. Glad support is great in Orange County California! Unfortunately, support has gone downhill with a different tech and manager.

We had exactly the same thing happen with our 700 and Fiery rip, eventually a specialist came out and replaced the bypass tray, other parts were replaced for trays with the same problem. Hope that helps!

According to the Xerox spec sheets we were given: The 700 does manual duplexing up to 110 lb cover - our experience is that the heavy paper jams more whether printing 1 side or not. The label paper we use is for digital presses but also jams more. Our regular tech doesn't respond with ETA in...

We have 700 and it doesn't like anythng printed with spray powder, label paper, or duplexing over #100. Routine marks are a problem for our regular tech - that sometimes makes matters worse! Relaying this information to a Xerox manager has no effect - as the Xerox 700 is down a week at a time.

Can't recommend Xerox 700 Can't recommend Xerox 700 Some precision issues, label issues, routine marks etc. are a problem for techs, down for a week at a time - our area manager is not all that helpful. Xerox customer service is going downhill fast!

Yes you are right.

Kodak replaced 1 cable and restarting seems to allow plating to continue. If all these steps are not taken will plating eventually stop even after restarting?

The media weight is -- >200gsm Sorry, I am not familiar with troubleshooting the 700 to answer the rest of your questions except that Xerox tech support has worked on this several times.

If these steps are not taken what is the worse case scenario? We have already requested support but all these steps were not taken. Thanks for the reply.

There are spots streaking down one side with spots scattered throughout. The toner doesn't adhere to the paper after the tech worked on it. Hope that helps clarify. With our new Xerox manager and new field tech support is practically nothing. Our new Xerox tech prefers to arrive days later...

Xerox spots streaking down one side with spots scattered throughout ….. Although a tech worked on it – doesn’t solve the problem and actually makes the problem worse!! The toner now doesnt adhere to the paper. There has been a slow response as well. Called a Xerox manager and the 800 service...

We keep getting stroke clock fault bipolar error, then the plate stops imaging - about halfway done - and we have to restart everything. It's happening more and more. Anyone seen this and if so what was the solution?

We upgrade because our customers did. So far so good.

SueK, Looking at the link you provided it seems like Kodak proofing works best with prinergy. How well does it integrate with other rips? Are there any upgrades coming soon and what would those new features be? Are the support plans all inclusive renewable year to year?