Value of the In-Plant
ENHANCING THE CUSTOMER CONNECTION: PART 5
Inhabiting a niche in the world of printing in-plants have more in common with commercial print shops than many print pros are willing to admit. While in-plants’ business and operating models are different, customers still expect jobs to be processed quickly, accurately, on time and on budget, with reliable communications, and more—the same demands as in commercial shops. Not surprisingly, in-plants turn to most of the same tools as their commercial and quick service counterparts, although not always as quickly. This was one of the findings in the most recent NAPCO Research study done on behalf of Canon USA.
By Noel Ward, Editor@Large | Read The Article