Are Your Customers Happy
Print In The Eye of the Buyer #4
If you’re like any other print provider you spend some time each day wondering if you and your team are keeping customers happy. You wonder about the one who stormed in at 10:22 this morning, spent 20 minutes whining about the color on his last job, thrust a thumb drive holding his next one into the hands of your CSR and stalked out, demanding that the new job better be ready when you open tomorrow. “Or else” was a hidden threat as the door closed behind him. What’s a print shop owner to do?
Links to Free Downloads