Recent content by Mega

Ya well, they did. The provider is quite large in several states. To my knowledge, there are two production (Ricoh) machines in this town and I own one. The other has also had terrible to non existent service, we talk frequently. They cant be cut off because they are part of a national...

what does FASMA mean?

You would think but Ricoh sold the territory to this company and they are the sole provider now for the last several years. Ricoh wont touch it because of this and the provider wont service it...

If we could find someone that would print them at a reasonable price we would do that all day.

remote, kinda. we are 2 hours from major cities but in a fairly large town with a pop of 150k+. This company purchased the territory from Ricoh without having the techs in the area to service the equipment. There are only a few of us in the area so I guess we arent a priority...

7210sx

all, i appreciate the responses. I am in a bit of shock rn with the situation and am just looking for input to help steer in the right direction, at least initially. what i dont want yet is to hit them full out with the lawyers because that tends to permanently eliminate all other options...

we are in the upper midwest. I have asked around and all companies that serviced this equipment were purchased by the company we are dealing with and that subsequently purchased the entire territory from the manufacturer. It is not a xerox machine but another large manufacturer

Not sure if this is the right spot for this but here goes. We are not printers by choice, but have had to learn the ropes over the last few years after falling for the salesmans lies. Originally the company we purchased from tried to get us into a lease which was not a good deal at all. We...

We have a situation where we have 100+ pdf booklets that we constantly print individually for orders. We would like to like to add an additional page to the outside and print the shipping label directly on the booklet to save time. The labels can be output from our system in a pdf format and...

Thanks for all of the replies. Much of it is over our heads but we are attempting to sort thru some of the suggestions. We dont need to preflight or use a hot folder (although a hotfolder may be used to drop our csv into?). All of the jobs are loaded into Fiery, proofed and saved in the Hold...

We do use the hot folders initially with each product but once they are processed, we simple drag them into a tagged folder in fiery, change the qualtity and print…that is what we are trying to eliminate. We only have 120ish jobs or products that we produce so the time suck is setting up the...

We are relatively new to this industry so please forgive our general lack of knowledge of industry terms and available solutions. We have a Ricoh c7210sx set up to run one particular line of products. The products themselves are always the same. Each day we need to run the orders that we have...