Recent content by mguffin

I am being told that the problem is not the yellow security feature, instead, it is the cyan, magenta and black toner dust that is sticking to the paper. It is more of a problem with the gloss stocks. I am also being told that the machine is running correctly, and what I am seeing as just the...

We had a similar problem with our iGen3. It was limited to thin paper, 80# text, but there is apparently 2 heaters in the paper decks that heat the paper before it gets passed through the machine, for whatever reason, and Xerox disabled one of them to get the problem to go away.

Well, we had 2 techs in on Tuesday, for about 6 hours, and they came to the conclusion, after taking the machine apart and making several phone calls, that it was the security feature of the machine causing the problem. They were pretty sure that it shouldn't be as apparent as it is on our...

The paper also seems to be gray, or dirty, not always yellow... Only on the printed side. We are having the problem on gloss, matte, cover, text, bond, 80#, 100#, 120#, 28#... When the print comes out, if you tear the sheet in half and flip one of the pieces over to the back, you would swear...

Believe me, I know exactly who to blame...!!! We have an iGen3 and there is no issue. I'm not sure if the iGen does it or not, but if it's there, it doesn't seem to change the look of the white paper...

Has anyone else noticed that the yellow dots that are on every print from an ImagePress C7000VP are changing the color of the paper? We use McCoy, LOE and Creator, and on some of the papers, the yellow dots are so noticeable, it makes the printing un-sellable. We contacted Canon, and they told...