After you posted this information, I called our chief engineer in charge and asked what he knew about this new toner. As always, the answer was: I'm hearing this for the first time! Maybe that's only in England, I don't know. I then asked him to let me know if he heard anything new about it...
yes, we are now also looking for a replacement machine from Canon or Ricoh, because there seems to be no end to the problems anytime soon! But it is simply cheek towards the customer to offer such poor communication and supply of replacement material. It's just disappointing as I expected more...
March 2022 and still the same problem.
I've been waiting for drums for 8 days, all machines are standing and you only get cheeky answers from support. Unbelievable that such a large global company is so incapable of solving a problem and cannot even ensure the supply of replacement material...
Status update: still the same problem, no official statement. Really poor service from a global company like xerox!
I know four other print shops within a 5 km radius with this problem, so they should stop lying that there is no problem, it sucks!
The hotline is also overwhelmed because of...
Hi azehnali
Do you have any further information? Because xerox switzerland dies nor officially agree that it's a known problem.. they still say that we are only one of a handfull costumers with this problem
Hi everyone
I actually work in a printshop in switzerland. We have two xerox 2100 installed sine 2019.
Since Nov 2020 we noticed that the colordrums dont last so long till they begin to make points (in distance from 147 mm) and marks etc. Sometimes we had and still have to change them on the...
