I don't have a local dealer tech, but we had a generalist hydraulic tech help with our Challenge 200 a few times. A huge win from him was when the plastic break away coupling between the motor and impeller failed. The manufacturer lists both as a "hydraulic power unit" SKU and the cost was...
You should be able to install the software on any Windows Computer. You might also be able to configure jobs via Fiery Impose. I do not have the installer, but the dealer that sold them the machine should be able to supply it.
Duplo 646 owner here. We create our templates in the Duplo desktop software and import them into Fiery Impose. I agree that the software ecosystem is something out of 1990s.
I'm switching as much as possible from Titan to Sappi Digital for my Xerox Versant 4100. Solid colors look better with no adjustment and the Sappi paper doesn't scratch as easily. Price is almost the same.
Xerox has major financial struggles with huge bonds maturing on 2028. I'd switch to Fuji- same machine basically. I don't have experience with them, but some others in this forum have low opinions of the Ricoh C5000 series. You might quote a Ricoh C7500 and Fuji 2100 to see if you get better...
I currently sublimation print glass kitchen products like tempered glass cutting boards (image is on the non-cutting side) that go through dishwashers. To save on sublimation coating, could I uv print glass to go through a dishwasher for years without major image quality loss?
My company has had a Challenge Titan 200 for about a decade.
The machine has been pretty good, but here are some gotchas:
-Get some spare love-joy couplings for the hydraulic power unit (combination pump and manifold). Challenge sells the HPU as a single unit for $8000 (I think), but there is...
We (nicely) kick Canva messes (usually lack of bleeds, edge hugging, and templates of the wrong size) back to the customer to fix and have instructions pre-written. Sometimes they'll pay us to fix at $105/hr. Upwork is a good resource for stuff that we can't do efficiently like tracing messy...