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Hi Bobbreda, We do not have a LCS but do have a Large capacity drawers. We don't know what could the cause since this issue (crashing while imposing) started happening around Feb this year. We've had the machines for close to 2years. We've always had issues with the device/Fiery forgetting...

They have done that already. They swapped the fiery's between both 9100's and then brought another one. Device has the same issues. They even did a hardware diagnostics on the Fiery and came up fine. We really think it is the device (9100) but our 3rd party techs continue to not want to replace...

Any other ideas on how to approach our issue would be greatly appreciated

We have had the Regional rep involved and other outside specialist ongoing for several months now and neither have a solution. The focus is now on our environment being the problem. We have had our Power supply coming in to the panel checked out for 2 weeks along with the power supply running...

We have Command Workstation Packet 6.3.0.199 and Command workstation 6.3.0.34 on both C9100's and Command workstation Packet 6.3.0.259 and command workstation 6.3.0.45 for the C7110. We do not have direct service from Ricoh, we have to work with a 3rd party Ricoh rep.

The communication boards were mentioned to be possibly bad by the techs and at this time they have not tried replacing any to help rule out if its a possible cause.

Evening and thanks for reaching out. We welcome any feedback especially from a Ricoh tech. Yes, they have actually done both loading from the disks and back up image mutliples time well over a year now. We have 3 fiery workstations with commons issues that have been rotated between all the...

Thank you. Our techs have already done that. Our Fiery has been reloaded at least 7 times. They keep struggling to find the cause. At some point it was suggested that the it could be the communication board that resides in the actual device but their I hesitation on their part to replace it. I...

C9100 & Fiery Workstation. Need any advise on issues like forgetting mixed media and random settings going back to default on thir own. We also need feedback on constant crashing of Command workstation (always right after imposing jobs).