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When you are making changes to spot colors make sure that the target profile (Plain, Matte, Glossy e.g.) matches the profile used in Job Properties for the job.

I assume you're joking but for those who don't get it I believe that you're talking about, "You have 3 options; price, quality and turnaround time. Pick two".

If you have the Graphic Arts Edition license which I assume you would have you tried altering the spot color's cmyk formula? I'm thinking you know all this and are still having difficulties but here's a good introductory video from EFI on the subject. https://youtu.be/pwsrzUQkw8E You might...

you might also wish to check out PTI's user forums to see how others have handled the same problem. http://forums.pti.com/

You might want to post your questions at fieryforums.efi.com where you might get an answer from EFI itself.

Not quite true, for now Ricoh now only offers Fiery controllers. We still have some Creos in the field that we're still supporting but we're not selling them any longer.

Ricoh has only transitioned it's non-enterprise wide business to authorized Ricoh dealerships. The result is a strong focus on services-led offerings in the enterprise marketplace, meaning those companies that represent multiple placement opportunities as well as those who would benefit the...

Yes that is true. However once a machine has a Fiery connected to it the original internal Ricoh controller is disabled for printing although it can still be used for scanning and copying.

I think your Ricoh contacts are mistaken: http://support.ricoh.com/bb/html/dr_ut_e/re2/model/mpc60/mpc60.htm

For CMYK Ricoh's service agreement typically offers single click charge no matter what the stock size is up to 13x19 and is toner inclusive. Banner sheets aka stringers are 2 clicks. The 5th color toner is purchased by the customer separately with no additional click. Of course K only clicks...

There's also the Fiery user forum, http://fieryforums.efi.com/ They're usually pretty good about answering questions as well as getting answers from other users. If you have a specific question message me and I'll give it a shot.

I don't care who you are...that's funny right there!

As Msaeger said the Fiery job log will tell you everything about that particular job including how many pages printed, copies, timestamps etc. If you're looking at the log in CWS you may need to add columns if you don't see what ur looking for (right click on any column header to add the ones...

You can also export the Fiery job log which includes all page counts, might help you to reconcile your data.

Actually there are some third-party products out there if all you want is queue management. RSA (Rochester Software Associates) has a nifty albiet expensive product called QDirect. http://www.rocsoft.com/QDirect ATI from the UK has it's doc-Q-manager...

As a software reseller I can speak to FusionPro and Printshop Mail from my perspective. I believe they both have the same learning curve and either one makes it easy to get started. FP works in Creative Suite or Acrobat as a plug-in. PSM works with PDF's only in a standalone application so if...

Another one to consider would be PTI's FusionPro with Expressions. http://marcom.com/solutions/fusionpro-expression/

No you're right it is int'l but the service support system is probably (don't know for sure) different and I haven't heard of these types of issues over here (I'm a Fiery support person for Ricoh). I don't believe they compare notes and fixes and such with each other. I'm sure there's more to...

FWIW this apparently is from England and not in the Colonies.

Well I'm not sure about the scene in Europe but the 9100's not released yet in the colonies. Soon though...