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I'm presuming you've rebooted, and that the document contains more than a single page? Altough I did verify that in a 2-sided document containing 1 page, light table would NOT be grayed out. If you solved this, please let us know how.

We run an iGEN3 and an Indigo 7000 which was upgraded to a 7500. Image quality goes to the Indigo, hands-down. With full coverage images, the Indigo output may need to be UV coated to avoid ink scratching off, which isn't a problem with iGEN. When running, the Indigo is more productive because...

Make sure the document is formatted as 2 sided, is all you have to do to enable light table.

We are seeing an increasing request for PDF proofs, even when the client provided a PDF. typical for digital printing we provide a hardcopy, production-ready proof With PDF proofs we have unresolved challenges: If we run the PDFs through our RIP software, they become to large to easily email, so...

Have you tried a simple batch rename to .pdf, since as leonardr posted, AI is PDF format, under the hood?

I should mention we are also having this problem with our iGEN Creo RIP, and Xerox's answers haven't been clear on how to resolve it. The Creo has an option to "print grays using black toner" but I'll be darned if we've been able to get it working correctly. To me it's a cost issue since black...

I would recommend using an organization called the International Printers Network (IPN). We have a member company in South Africa (Harry's Printers) which could be your single source contact, and they would facilitate the distribution and print of your material wherever needed, including the UK...

Leetaylor, would you describe how you'd use Pitstop in this instance? I don't own pdf Toolbox, so I'm interested in how Pitstop is my friend in fixing this issue.

I would agree with other posters who say that mistakes have to be categorized, tracked and discussed. Our spoilage is less than 1% consistently. We report the errors, we discuss them to ensure that there are consistent, correct procedures in place to avoid the errors, and we have goals in place...