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I know this is an old thread but wanted to put my 2¢ in. We have a Ricoh 751EX that we purchased middle of March. Our service has been impeccable but we've not been immune to problems. The black has banding when printing screens. Ricoh service replaced the developer unit with a modified version...

Last month, we paid over $2900 and that was 48,000 color copies. The machine does good work but cannot compete with other book printers, especially those who mix color and greyscale in one book. It's a market we just cannot touch right now and the cost of this color is hampering our growth. As...

This dealer is it. He's pretty much monopolized the whole northern part of the state so no chance to get a better deal. We're looking at a Canon Image Press 7010 that we were quoted .045¢ any size which is almost 1/3 of what we're paying now. Presently, we use about 3 bottles of Y, 2 Mag, 2...

Are there any shops just responsible for or doing their own service on the C7000 machines? We presently have a C6500 that is closing in on the end of 5 year contract. We are paying .06 per copy color (yes, that's 8.5x11) and we need to get a better rate so we can compete with those shops who are...

Yes, it does, since I've done months of research on this. The dealer wants more than corporate rates. This is why I'm asking this question.

We have a competitor who is leasing through Konica Minolta corporate instead of the local dealer. How is this done? We are paying way too much for color on our C6500 and are looking to upgrade to a C6000. Even the dealer is putting consumer level color machines in at 4.5¢ a copy and we're...

I'm voting it's the belt. Twisting their arm to replace it 'prematurely' is the problem. They say it lasts 750,000 and by golly, they want it as close to that as possible. At first, they told me 3,000,000! Since I know how to get in service mode, I knew that wasn't right. But, I'm afraid that...

We're running 72-91 gsm, #24/60 It does this on all stocks. It's consistently darker on one side than the other, and we're not talking just a shade, either. And we have a 'blotch' that moves along the sheet (transfer belt?). Transfer belt has 465,000 out of 750,000 on it. Service is adamant...

We have a KM 1051 we installed in April 2011. We have had issues on and off with uneven density from across the copy (side to side) and we also have 'hot spots' show up that move down the sheet on every copy. Our service has become frustrated to the point they no longer want to address this...

72 DPI is too low for most any printing. If it's not at least 300 DPI, we don't even use it.

Update Update Service replaced EVERYTHING except THE DRUM and no dice. So, everyone is staring at the drum and I see these lines all over it and coating appeared to be missing in places. Service techs had brought a drum with them preparing to replace it. Well, the drum gets replaced and no...

Update: Corona Scoretron was on upside down. No change in quality. The service is installing another drum as I write. Not much hope that it can be solved with this replacement. The fear we have now is that we found out the original purchaser sent the machine back (we didn't know this when it was...

The stock doesn't matter since it does this on all stocks. I'll mention the drum carriage screw to service this a.m. But, they cannot seem to be able to fix this density fluctuation. We have a 12 x 18 #24 sheet that has the same halftone 4 up and all 4 are fluctuating in density. We also have...

We installed a KM 1051 digital printer that boasted exceptional print quality and up to 1200 DPI printing. The problem is, there's nothing exceptional about the quality and half-tones print inconsistently throughout the job. Our service tech doesn't know how to fix the issue. You can print 100...

DigiRod has it. If you run the maximum size sheet most of the time, then you won't have issues. Konica Minolta actually suggested we buy a fuser unit JUST for 12 x 18 or 13 x 19 and use the 'damaged' one for smaller paper. We run mostly 12 x 18 and 13 x 19 OR we turn 12 x 9 on it's side when we...

We've had great luck laminating KM toner with standard gloss laminate. It's amazing how the post office insists that you conform to their inadequacies instead of them updating their equipment to today's standards.

This is why I run off every Xerox rep that happens by my shop. There's no support personnel who knows anything and there's no local support for any Xerox equipment (nearest is Huntsville, AL). We've had stellar support from our Konica Minolta guys and I wanted to cry for my friends who have a...

But, really. I'm needling you. But it might be because that QUOTE is a big, huge button and is easier to find, click than that panzitude looking reply icon.:)

While I've heard that CREO is easier to operate and learn, we have a Fiery controller on our C6501 Bizhub pro. In addition, we have software called 'Quite Imposing Plus' , an Adobe Acrobat Professional plug-in that we already had when we obtained the machine. So we use Quite Imposing for all our...

I acknowledge that companies can change and many do so quickly and for the better. But our shop is in the N. Alabama area and I haven't seen an AGFA rep since '94, probably because of the multitude of problems we had at that time of image falling off the plates. AGFA never found a solution...