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I'll have to look into Sappi digtial.

In this case, it's not our techs blaming the paper. The techs are informing us that Canon is telling them that shops running Titan paper are causing additional wear and tear on the machines and that parts will wear out faster due to HP Indigo Coating on the paper. Here are a few quotes from the...

The techs aren't actually the problem in this case. It's Canon support is telling the techs that if the paper says "HP Indigo Certified" on it Canon won't help them solve problems. Pacesetter is okay, I just think it's more opaque (more see-thru) than the Titan and Accent brand paper. I would...

I've now heard from two separate Canon techs in two different states where my canon techs are saying that Canon is telling them that they're supposed to tell their customers that any paper that says HP Indigo Certified isn't supposed to be used in Canon printers. Is anyone else hearing that...

How are they handling support if something goes wrong? That seems like a long distance to get support from the manufacturer.

This is actually what we do. Our shop is a fast-turnaround shop where most of what we print is just flyers/non-color critical. If someone desperately wants their colors to be perfect every time there's 10 other shops in our town that can handhold them through that. Our shop doesn't have that...

I do know the headache. I definetely stop the printer and run calibrations in the middle of a run. It's all visual. Humidity is a big issue. I typically throw away my toner cartridges as soon as I notice any color drift at all. It's amazing how quickly color toner goes bad...

I had a customer come in the other day with a thumb drive. That's a hard no for us. I'm super twitchy about someone accidentally infecting our systems with tainted thumbdrives. Sending the files via email at least lets them be scanned (most of the time) by email servers before they get to us.

I'm in a similar situation right now. I wanted to add a plugin to our website that allows the cart to auto-calculate the rush service charges. I could have coded this all by hand but ChatGPT is doing what would have taken me days in minutes. Just finding the right hooks to use would have taken...

Oh. I've been there. Where someone says it's 2500 and they mean 5 of 500. Very annoying. Yeah, they can't keep the 2024 pricing thru 2027. That's crazy because you can't predict the market that far out. I bet they weren't finding better pricing on 500 books either. Glad it worked out and you...

It's fairly close to half page size so that's probably close to your pricing.

We had a UV Coater way back but when we changed our shop location the building permits to install the ventilation made it too expensive. We hated the hassle of cleaning it and we just didn't have a large enough customer base to justify the cost and cleanup time so we ended up getting rid of the...

That's a fairly significant price increase and sounds like you started been below market. We've been being intentional about doing small price increases every 6 months to avoid exactly this kind of outrage. Usually about a 3-5% increase. Slow and steady over the last few years. I would have a...

This is the thing that makes me crazy when salespeople come in and they want to throw other "equipment dealers" under the bus by saying "they don't use OEM." If the non-OEM parts are better, I don't have a problem with them being used. That's the whole point of capitalism model. If someone else...

Happy to. Shoot me your email in a message and I'll send you the folder. There's some manual steps for creating the databases in phpMyAdmin so let me know if you need that as well. It's not a plug and play program.

Image voltage adjustment. It's a special screen on Xerox printers. You run it and it runs a bunch of patches and then you pick the right patch. It still will sometimes on plastic paper do that weird blowout effect but usually only on dark colors (dark purple, green, etc). These are light...

It's free!!! I know right! You just have to ask your fiery person to turn on the api access and give you your keys.

Just wanted to show and tell a little bit. :-) ChatGPT and I worked out a system for using the Fiery API and a small PHP/MySql database to create the attached dashboard. Main dashboard - What paper is currently loaded Main dashboard - How much paper is loaded Main dashboard - What paper was...

We had similar issues: We used to do 12 month planners for people (primarily school planners) with laminated covers. Everything would look great for 3-6 months or so and then the complaints would come in about the laminate failing. It really depends on how much they abused the planners. We never...

Currently we print on gummed envelopes and peel and seal envelopes. I keep getting requests for a different kind of envelope, I think they're called pressure sensitive envelopes. I'm not really familiar with them but they're like peel and seal but without the peel part. Does anyone know if there...