Search results

The skew detection setting does nothing to correct skew. All it does is detect skew and give a jam code if it's skewed more than the tolerance.

I just paid Ricoh $1000 to move my 2 machines across the building. A 901 and 651. All flat smooth floor. It was just a tech that came to take it apart and put it back together, no moving people.

They usually include about 5 of their employees located throughout the country in the mailings. They do about 5 different mailings a day so they get a lot of samples in the mail to look at.

I'd give that answer to a lot of my customers but this one spends quite a bit of money and the people we work with on a day to day basis are some of my favorite customers to work with.

Tried that as well as using pitney bowes presort services so it is touched less by the post office. Everything helps but he's not happy until 100% of the pieces are 100% perfect. It's just frustrating because I can't get him to understand that we don't control the post office and there is...

yes, mostly postcards and some self mailers. We do other pieces in envelopes for them and they are happy with those.

I think he gets that it happens at the post office but thinks it's because our printing isn't good enough to make it through the mail. I'm trying to convince him that a UV coated print is about as good as he can get from anyone or better than what most places would provide.

So no report on that one. Anyone have any suggestions to reduce scuffing other than UV coating. Or a specific UV coating that works better. I think even after I convince him that it will happen with any printer and any post office he is still going to expect us to find a way to avoid it. As far...

Thank you. I think that might help a bit. Do you know if they ever did the proposed test with the coating? I'd love something showing UV is the most protective.

How do you guys deal with customers that don't understand you can't control how the post office handles mail? We have a customer that is ready to drop us because we can't make every piece of mail show up 100% perfect. We are UV coating both sides, even double coating some. They really look good...

20K? You must be talking about the slitter cutter creasers. Just a creaser isn't anywhere near that. Duplo makes one but I can't remember the number. We have a count accucreaser. Works great and no where near 20K. Plus runs an 18" wide sheet which i rare but very useful especially for perfing...

Always get paid before sending proofs

It really depends on the company and who the manager that makes these decisions is at the time. We were fine with Ricoh for a long time then they had a manager change and all the sudden he wanted to charge us extra. We got into a big fight about it. Best bet is to cross that line off in the...

I don't think I've seen anybody ask what size these prints are? If they are smaller than 13 x 19 just print the whole thing digital and call it a day. Simple and cheap.

Do you have a digital printer that can print white?

Done that and his manager and his manager and several other people. The higher you go the harder it is to work with them because they don't understand what is actually going on. I did get somebody else today to come work on the current problem and are still working to resolve it but I can't get...

We do not have a dedicated production service team, just production sales. They are supposed to transition soon to a production sales team but I still see it very questionable if they can do any better. It's still the same regional director of service. Our technicians will stay the same but have...

My comments were actually referring to Ricoh direct, not a dealer. It's all one organization with everyone's paychecks coming from the same place and they still can't work with themselves. I'd hate to see what its like for a dealer to get any kind of help but with the as messed up as the...

These Ricoh machines have the ability to work correctly and produce good results. And Ricoh has the resources to fix problems like these and get machines preforming correctly again. The problem with Ricoh is there is a management and internal structure problem that makes it almost impossible to...

We have been running envelopes on epson inkjets. The key is to make sure you are using pigment inks and not dye inks like most inkjets. Epson makes a lot of their printers with Pigment inks. Pigment inks will keep the ink from running when getting wet. We actually had 3 epsons sitting next to...