Sorry, just got here. Guess I'm the rotten egg.
Got a little hung up back there. Some new young whipper-snapper college kid new hire was giving us a presentation on how to raise our printing standards..........had to set him straight.
I see what you mean about the refreshments......... kinda...
Actually, it is a valid, sound business philosophy that has been used for decades in virtually every industry:
Lower Standards = Lower Production Costs = Higher Profitability
So, logically, 1 of three things could have happened:
1) Something's wrong with the list
2) Something's wrong with the piece design
3) The USPS screwed up.
#1 can be eliminated by a very simple test. Take a couple of the cards that were returned, or, randomly take 2 or 3 records from your...
OP stated that the return address was his own (print provider's) return address.
Stamped, or, indicia doesn't matter. At 100 pieces, it would have had to been mailed First Class.
The USPS handles First Class as follows:
1) If the recipient has moved, and, the move happened within the last 12...
Last name a bad example. Usually happens when someone sorts on the address column. Then, address doesnt match the corresponding city, state, and zip that was supposed to go to that address.
Have had that happen when client supplied list was an excel file. The client highlighted a column of cells (like last name) and sorted that column alphabetically (instead of including all columns in the sort). Now, none of the names line up with the correct corresponding address (or, if they...
How confident are you with the quality of the address? Did you CASS certify the addresses?
At a quantity of 100, theyeould have to have been mailed at single piece first class. That means that if there was something wrong with the address, it would have been sent to the return address.
I used to have a customer call me on Wednesday to print and mail 10,000 pieces, but, they absolutely MUST be in the mail by Friday.
I used to take the job and run my guys overtime to make it happen, only because I feared we would lose the job, and, possibly the client if we couldn't.
On one...
I didn't really have a choice. Before leaving for Holiday, you spent an entire 8-hour day on hold waiting for tech support. Then, yesterday, I find out that your client is running around town spreading rumors that we are a crafty printer.
" M'aam, when you say "crafty", you mean like when I quote 70# Cougar Text based on your detailed specs, but, I actually use whatever 70# bulk leftover text I have on hand?"