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I switched out a KM 6085 for a Ricoh 7210 March 2022. It’s been awesome - service is fast and fixes it the first time, I have a bunch of parts on hand for common issues, printer basically “just runs.” I don’t have anything nice to say about my KM experience… though I know some people like...

IMHO - windows defender is sufficient unless you have a particularly computer / common sense illiterate employee using the workstation. I do believe that for a business it’s critical to have all data stored externally / probably in the cloud, for this reason and for when the computer...

You can probably cheat the machine by sending a blank file to your Fiery, and feed from whatever tray it’ll allow (I used to have a J75 that would allow me to feed from the post inserter tray). May or may not charge a click, in my experience it did not but they may have closed that loophole.

I was gonna mention - 6. That is reassuring, when the client sends you on a wild goose chase on questionable websites to find a font they didn’t include or a vector image. To add to my post - I have an m1 Mac mini, medium spec (512gb ssd and 16gb ram) and it runs all the design apps...

I think it just comes to personal preference. I recognize flaws in both systems, and I have both in my office, but I prefer the Mac. That is probably largely because the Mac they bought was to my specs, while the PC is some cheesy throwaway business spec Dell.

More often than not for me if a customer wants a color match it’s to make something look “good to them” not to make it technically accurate. This is often to compensate for bad design or poorly lit photos. As long at the printer is fairly predictable and consistent I can generally put the rest...

Correct to me is a specific and unrealistic term in the world of digital cmyk printing as that implies a measured and scientific precision…due to the nature of these beasts many colors won’t be 100% “correct” if comparing to a printed Pantone swatch. And due to regular variances, -a difficult...

Unless you go through and profile each machine, you’re just going to chase your tail. Even then…doing short run work, is that really worth it? The cynical part of me wonders how many customers do you have that expect this (fewer of our customers every day can assemble proper print ready files...

Quite keeping 1995 alive

I use quite imposing for 99% of imposition jobs. I do use Fiery impose for hot folder imposition, but it is kind of clunky IMHO I prefer quite imposing. I’ve used pdf snake but I did not care for it.

In the photo - this is typically caused by buildup in the paper dust catch area (in the paper path just before the 2nd btr). There are two screws to remove this black cover, then vacuum it out as needed (I probably do this every couple of weeks if I’m running “hairy” paper). As for color...

The high click cost and minimum fee is because you don’t use it a normal amount, the service provider doesn’t want to lose money on you if they have to come out every month but you’ve only made a handful of prints. If I look at this from a service provider perspective, this contract is a big...

If it’s happening on multiple paper types it’s almost certainly not the paper. This looks like gloss difference - check your fuser belt / pressure roll. I have seen stuff like this when either is physically broken or breaking…ie: a piece of the fuser belt shredding off. This was a popular...

I think leasing a light / mid production rated machine with a service and supplies contract is appropriate. Ricoh 8300 seems like a good fit if all you do is bw. You may be able to find an older refurbished model for less but I wouldn’t suggest anything without a service contract for that...

I agree that’s a cheap hourly rate for a freelance tech, but I specifically meant click charge. Or have you written that method off?

What constitutes a reasonable rate?

I wouldn’t want to be the local guinea pig; if nobody in the area is trained on it that sounds like a clear path to look elsewhere.

For sure those are realistic objections, simply suggesting a path to try to grow your business without the significant debt. To me it’s the balance of do you have the workload to assume the burden of a lease / debt on professional level equipment or is it better to send the work to someone who...

I had someone like that with Xerox. I think really she just loved sitting for half the day reloading the software, instead of troubleshooting the printer.

I don’t know anything about your printer, but it looks like a basic office machine. These are pretty limited and you have already tried everything I would suggest. My guess is they do not have a decurler unit due to the small size. Larger machines usually have a decurler unit or an option...