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Acrobat plug-ins on the mac are found inside the application package. Right click the Acrobat icon and select Show package contents and then go to Contents-->Plug-ins-->Prinergy plugins. Note that you must have Prinergy 4.1.2.1 or higher or else the Acrobat 8 plug-ins cannot be used in Acrobat...

Mac, Sorry you had a bad experience with the RC. I can't add any value to that discussion so let's focus on this OPI issue. I suggested contacting the RC because I don't read these forums all that regularly so you will get a faster response going that route. If you are sure that the paths are...

Mac, There is a likely a perfectly good explanation for this... Open your postscript file in a text editor and do a search for the image's name. Close by (or perhaps at the top of the file), you should see a comment line(s) that says %%DocumentCustomColors - this is the list of spot colors...

Refine the page through Evo with Color matching turned on. That should convert the icc based color spaces to CMYK (+spots, if applicable) and then the file will work in the Trap Editor. Regards, Rob Morgan Kodak

If you have another mac that has it installed, then simply copy the Prinergy plug-ins folder from it (Right click on the Acrobat icon and chose Show package contents to get to the plug-ins folder). Otherwise, mount the Workshop install volume and run the Workshop Installer (like johnny_jay...

Plug-in support for Acrobat 9 came in 4.1.2.1 which was released in late 2008. Time to upgrade that Prinergy system. :-) Cheers, Rob Kodak

Did you do what the message tells you to do? The Documents folder the message refers to is the current user's documents folder that is inside the home folder (folder has a house icon) If you have deleted a user account or logged on under a new user account then that will make this message pop...

There's a new Update Utility so that you don't have to muck around on the command line anymore so it should be quite painless. You just need to schedule a bit of downtime (how much depends on how many servers and clients you have). There are Release Notes posted on e-Central that list any things...

Yes. As long as you have Prinergy 4.1.2.1 or higher, you should be fine. You will have to do a Clean Install of Workshop once you have installed Acrobat 9 to get the plug-ins installed or else you will have to manually copy the plug-ins from your Acrobat 8 folder into the Acrobat 9 plug-ins...

Hi, This problem is caused by the removal of support for External Streams in Acrobat 8.1.7. Your options are... - Upgrade to Acrobat 9 (Recommended) - Re-install Acrobat 8 and just do the updates to version 8.1.6 - Wait for Prinergy 5.1.2.1 Regards, Rob Morgan Kodak

Re: Prinergy Naming? > {quote:title=PantherMac wrote:}{quote} > > Seriously? If the file name is proper (no illegal characters, etc.), why does the network protocol affect the naming of the file (the resource fork is gone in OSX, it's not that?) > > - Mac Network protocol matters because afp...

Re: Which External HD? If you format it as FAT32, both PC and Mac can read/write to it. However, FAT32 cannot deal with any single files bigger than 2GB. Rob

Re: using windows apps with dongles? I think they are pretty comparable. When one adds a feature, the other comes out with the same feature shortly after it seems. I'm currently using Fusion but both should be able to see USB dongles if you make the guest OS take control of the correct USB...

Re: using windows apps with dongles? Yes. I have done this with Prinergy server running in Windows under VMWare Fusion and Parallels. If the dongle is USB, it will probably work. Cheers, Rob

Re: Refine and Normalise Hi Ritchie, Normalizing is part of the larger Refining process. The Normalizer is a piece of software that comes from Adobe which is very similar to Distiller in that it's main job is to convert PS to PDF. Refining is a larger series of tasks that includes the...

Re: Ready to get OUT of the business ... > {quote:title=G_Town wrote:}{quote} > That's been the age old response, unfortunately the retort was "fine we'll take it to someone else" But if the files are +really+ in such bad shape and the guy down the street fixes them for free, won't he soon go...

Re: How do ya'all (you all) receive PDF proof approvals ... Leonard, Now that you work for Adobe, can you do us all a favor and sneak into the room where they write Acrobat/Reader and comment out the code that lets you turn Overprint Preview off and change the default so its always on? ;) We...

Re: Ready to get OUT of the business ... > {quote:title=C2C wrote:}{quote} > What is the Quote code anyhow :) You can get quotes by clicking on the "Quote Original" button at the top of the message box. (Beside the smiley face in the rich text editor) Cheers, Rob

Re: Overprint Mode 0 and 1 A content creator probably has no control over which OPM is used. This is usually set behind the scenes when the design program does the Print or Save As EPS/PS/PDF operation (i.e. converting from the program's native file format to PS/PDF) Or like Peter said by...

Re: "An unknown imaging construct was encoutered" Open up your layers tab and tip down the triangle(s) to reveal the individual objects. You should see some items labeled "non-native object". Click the little circle on the right and it should get selected - that will be the object that...