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hurr-de-durr. All that and it was the DRUM? A >CONSUMABLE<? Sounds like cheapitis. Service manager trying to cut corners? Resetting life counters? Chipping imaging units? Skip the service manager and go to the branch mgr/GM/dealer principal. There's no excuse for all that over a drum...

If this machine has a history and can't be made right, *I* would pitch a fit. Perhaps the drum carriage is warped. That's an LED printhead, not laser. Drum-to-LED gap uniformity is critical. Have they swapped the printhead? Maybe this machine had a particularly rough delivery or was...

WADR to ScotJ, the entire digital printer sales universe RUNS on the "not only did the savings in clicks completely offset our new lease payment" model. The 6000/7000 is *much* better than the 6500, and if you want a really good machine and don't need scanning/copying, get the C70hc. High...

Transfer roller? KM knowledge base has a mention of excess plastic on the drum carriage shoulder screw, too. Mention it. We've not seen this issue, but then my techs tend to be clean freaks. That's a fine box and shouldn't disappoint. I'm overseeing the install of one on Friday :-)

What you need is a new service provider. Seriously. It's amazing and disconcerting that any reputable dealer or OEM branch would send a tech out on a production print system who'd seriously float the idea that either slow RIPping causes paper jams or that Word and PowerPoint need VDP to work...

There are really good deals to be had on KM C6501s these days, since the new 6/7000s came out. It's a good box and will run that stock all day with tight registration once you get it dialed in. What market are you in? I might have a lead on a lease return with a dealer in our network. Not all...

Ouch. In my experience, though (starting well before Canon put their first laser unit in an MFP), data issues result in RIP delays, NOT paper jams. Once the job is RIPped, which may take a while depending on job size and complexity, the engine should run at or close to rated speed. If there's...

"Data flow" causing a paper jam? I'd love to hear a field tech try to elaborate on that.

Well. That's some rep, able to justify KM production print machines with just 2K of volume. What type of customers? Did these machines fall off a truck? Did the customers fall off a turnip truck? No, 2k is way too little to make these run right. As for good/bad, those are pretty subjective...

Trays have far less to do with registration than you seem to think, except maybe for how the machine handles static as it pulls the sheet, esp. on glossy stocks. Arch and registration timing are where it all happens... or doesn't. Just because a machine handles 300gsm stock in all trays doesn't...

First, be sure you set the media correctly. Not just weight, but GL/ML/GO/MO. Don't cheat. If it's FTB that's a problem, there's a paper setting button that allows the operator to adjust this for each media. Face it. Stock that's been through the fuser once is not the same piece that it...

How many clicks on it? What type of work was it doing? Where was it last placed? PM schedule current? Kept under service at its last home? How does the PO rate the service given? Why is it for sale? More info helps...

Well, at least they were honest about it. Which market? I don't work for KM; I work for a dealer that reps KM, Toshiba, HP & KIP. This after a few years at Océ. Now, KM & Océ are tight, tight, tight. KM's selling the Gemini boxes now, and leveraging Océ's HV monochrome technologies...

The C6501 is a fine machine, though not without flaws. But then, what is? Calibrate regularly, NOT off-the-glass but with the ES1000, and don't be shy at setting up specific paper profiles for stocks based on your own performance findings. Concur that 30K is a bit low for optimal performance...

What's the difference between a copier salesperson... What's the difference between a copier salesperson... ...and a used car salesperson? The car salesperson knows when they're lying!