Search results

Prinergy support Prinergy support Basically, I could not recommend prinergy due to poor support. Heidelberg did an excellent job of developing prinergy with Creo. Unfortunately, Kodak (after acquiring Creo) has not improved support...

Just curious, but is this a reference below to some of the Creo experts Kodak has been laying off in Vancouver recently? It appears that Kodak laid off experts that have failed to solve customer problems...

We have been happy with the quality and support we have been getting from our Xerox 700. Whenever we have gotten streaking or mottling we change out the fuser or drum cartridge. Regardless you might want to mention the Xerox Total Satisfaction Guarantee These are problems they CAN and NEED to...

PACH, No need for private message, its in the profile - Pennsylvania area, USA.

Just to clarify, we went with the lease on the 700 because it was a better deal for us and little higher than the monthly rate quoted by Mark H for a similar unit. The b/w and color click charges were also slightly higher as well. Good luck

At least Xerox is acknowledging the supply problem and what they plan on doing about it. It could be worse, like say being a Kodak/Creo customer that has Prinergy and a Trendsetter. Even with a service contract we have endured recurring downs, then down for days at a time for what turns out to...

Leo, We have a service agreement and maintain our equipment, that's not the problem: We contact Kodak/Creo remote support who insist it’s software problem they can resolve, try to fix it over the phone, ask repeatedly for a field engineer as we suspect it is a hardware problem, guy comes out...

The prices you mentioned are in the ball park for what we were quoted. We went with a lease option since it was a better deal for us and easier to trade in. We have a lower price for b/w clicks v. color clicks. We also got lower bids from other manufacturers but features and quality were the...

All we do is tell InDesign or Quark to center the page before we save to prinergy as a .ps (postscript) file. Then we tell Preps templates to center the page as well. Hope that helps. The website for prinergy and preps documentation is https://ecentral.kodak.com/ If you are not already...

The equipment may be ok but it's doesn't matter if support doesn't keep you up and running without ongoing problems. Whether Kodak support is good or not depends on the field engineers in your area. Our area support is not so good - ongoing problems, recurring downs, then completely down...

I did exactly what Zoran recommended - except I did not get information regarding the kind of support we would get for Prinergy from other users. You are very smart to do so, and I won't make that mistake again. Prinergy support is poor with ongoing problems the rule not the exception. You'll...

Page geometry is pretty easy. It's just a right click on the thumbnail page.

Prinect with SignaStation and has excellent features while Prinergy with Preps has excellent features as well. Prinect support from Heidelberg is excellent and makes all the features productive, plus they have the best screening. Unfortunately, Prinergy support from Kodak is poor with reoccuring...

Replace the cables. Have you contacted Kodak yet?

Kiran, Since you mentioned you need a sturdy press with less breakdowns - support will also be important. We have a Xerox and receive excellent support. On the rare occasion we have support problems Xerox managers are helpful in getting problems resolved quickly. Our sales rep has been...

Prinergy support is already on life support Prinergy support is already on life support Sometimes we don't even bother to contact Kodak even though we have a service contract. Prinergy techs especially don't like to be told it's a reoccurring problem.....memo to Kodak - excellent support...