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Try getting hardware problem resolved - even for known issues - the Kodak response center always responds with its your software files....... and thats from an 'expert.' Only Kodak has 'experts' that fail to solve problems.

RE customer expectations RE customer expectations It is reasonable to expect any manufacturer to fix their equipment when its broken - thats basic support. It is reasonable to expect the manufacturer technicians to be knowledgeable in KNOWN ISSUES and work to resolve those that aren't. After...

Prinergy support Prinergy support What did you get, and what did you not get? We got a service contract but not support - even for known issues. After contacting the Kodak (formerly Creo) call center where techs (the same Creo techs as always) basically 'work' on problems but fail to 'solve'...

I hope Xerox finally steps up to the plate to resolve the problems. Fortunately, our manager and service techs are very good. Unfortunately, too many of the prinergy and trendsetter techs 'work' on the problem - they don't actually 'solve' the problem. How is this acceptable to Kodak...

I agree with documenting problems, its come in handy a few times for us. We have a different model Canon and have excellent support from our Canon dealer - the technicians, service managers and sales rep. We also have a Xerox and have excellent support from their technicians, service managers...

Having used Heidelberg and Kodak rips I would go with Heidelberg. Where I am now currently uses Prinergy and its easy to use but support is very poor - finger pointing. Preps is ok but SignaStation is better. Printect is also easy to use and has much better support. Both have a lot of features...

We hired a newbie prepress operator that had 1 year experience from a publisher, and 2 years graphic arts technical training and he picked it up very quickly. Our lead prepress operator went over the basics in prinergy in 30 minutes. Preps took a little longer. Naturally he asks for help now and...

Disappearing files is a sign your hard drive is going bad. We have had that problem with servers before. Signs of Hard Drive Failure | eHow.com

The company you got a job with may already have an account, if so you could ask them to add your name. There have been a lot of ongoing problems with ecentral not working. According to the Kodak ecentral forum, Kodak says they are working on that.....good luck.

In talking with other printers at various conferences etc Kodak support is regional - it depends on your field engineers and manager. Some field engineers and managers are excellent while others in another part of the country are not. That has been our experience as well when Kodak redistricted...

We went with what Kodak recommended and we assumed there would be less finger pointing by buying a complete system. Unfortunately, it hasn't worked out that way. We also have an HP server for the office and the support from HP has been excellent - parts are quickly replaced at the FIRST...

Kodak sells prinergy with Dell servers and provides support for both. Over the years we have had a couple of Dell server parts replaced. It's not so much HOW MANY but HOW LONG it takes to get a part replaced even with obvious symptoms. It typically takes about 2-3 months of ongoing and...

This forum B4Print.com may be helpful to you because they have a lot of users that freely express their experiences: Kodak support...are you kidding me? Apogee opinions There are a lot of good features in Prinergy, but the automation works best with exact same job specs. We have had the same...