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And then I read my post and it didn't make much sense. Our Ad Production department uses MultiAd to build ads. Our in house ads have fully embedded fonts. So what I was trying to say is that if I captured all incoming ads from outside sources with sub-set fonts and converted them to...

We decided to try something else, thinking perhaps we had a font caching issue going on. I didn't want to respond to this thread until I knew whether or not cleaning out font caches at the beginning of each shift helped. It did not. We had another instance of this occurring again last week. I...

I understand. My problem is that this only rears its ugly head about every six months and every time it happens no one catches it until it's published. Newspaper is an immediate business so there's no "do overs" for us. I'm trying to eliminate it up front. Unfortunately, I can't duplicate it...

First, this is my first post so be gentle. I work at a medium sized newspaper and we've been dealing with a problem that involves InDesign CS (I know, it's ancient but it's what I'm stuck with) and placed .pdf ad files. We have a random problem with characters dropping out of placed .pdf files...

werdgot3, we have that same practice in house and request that our advertisers never use a "library" for exporting a .pdf file. If only they'd listen. LOL. What's everyone's take on re-frying pdf files? I think that's the right term, where you take the original .pdf file, export to an .eps and...

Mat, my reading on CS in the past lead me to that same conclusion. We had several instances of sub-set fonts that dropped random characters when we'd print the page to our CTP system. That's why we upgraded PitStop Server and started using the fonts to outlines feature on those ads. Now we have...

The PDFs are produced outside our operation, by the advertiser. Looking at the document info on the PDF it appears they're using CS3 and doing and export as pdf. It says it's using Adobe Library 8.0 and the version is 1.3. There is indeed a drop shadow where these artifacts appeared. There also...

New New My name is Chris Ritter and I'm an IT guy with the Arkansas Democrat-Gazette in Little Rock, Arkansas. I try to help with production issues here at the newspaper so I'm hoping you professional printers can be helpful with my amatuer questions.

I'm new here and need some help. I'm an IT guy for our newspaper. We use PitStop Server 09 and Indesign CS (yes, we're that far behind and unable to move forward due to a software vendor we're stuck with). Our issue was with advertisements that had subset fonts. Those PDF files, when placed in...