Also, if its under 500gb, have you considered carbonite? carbonite.com is an online storage, 55 dollars US a year for unlimited storage, and they have an auto-sync app :)
I always recommend talking to your sales rep. They are the best people to get this type of thing working. Recommend some sort of Like-for-Like swap for a different 700. Maybe you got a Lemon? Have you tried engaging the 2nd Level analysts for phone support? Some of them are very decent. Also...
I get this alot, simply add a new Queue, and when you do, specify the queue name of "hold" all lower case and poof, jobs will hit your hold queue properly.
After this, you will be able to use CommandWorksation5 to manage your jobs
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