Canon IR5185 stops for auto-gradiation every 100 copies

[Rick]

I have found that my 4 month, 60,000 clicks canon IR 5185 seems to stop about a minute every 50 to 100 copies for auto-gradiation. My technician told me it was typical for this machine and there was nothing he could do about it.
I think it is related to the volume on the drum but wanted to get feedback before discussing my complaint directly with the Branch Service Manager.
Rick

 

[Cory Smith]

I'd call the branch manager...we have a 110 and 138 and never experienced that. That sort of delay kills your production output.

 

[Cagey Veteran]

It's true, the 5185 will do an auto-grad quite frequently, about 100 copies sounds right. Your technician should be able to increase that number, but your quality may suffer. That was one of the bigger complaints I use to get with the 3200, predecessor of the 5180 series.

 

[Cory Smith]

for every two minutes of runtime your machine is down for a minute? that can't be right.

 

[Cagey Veteran]

The 5185 is just a 'small' office color machine, the 110 and 138 are 'real' machines, they actually have metal parts and stuff. The 5185 could probably fit in the stacker of a 110.

 

[Keith]

auto-gradation

auto-gradation

So, it is something that imagerunners like to do. I have an ir3220 with Fiery. I think it's 4 or 5 years old and it has 800,000 on the meter. I rent it from a guy (who is a very good service tech) and he says that is normal! I never counted the clicks between auto gradation adjustments but it seems like it runs for 3 minutes and then stops for 1 minute. Which makes the 32 ipm wishful thinking. I hate it.

Keith

 

[Rick]

Thanks for the input. I was not aware of a similiar problem with the 3200 series.
That is upsetting that canon would design a new line without solving the problem.
Is there anyone out there with a canon IR 5185 who can report on their personal experience?
any Service providers who can weigh in on the technical aspects?
I will make sure to post the results of my conversation with the branch service manager.
And yes I am using Canon business solutions for service so it should not be a case of a dealer unwilling to put in parts.
rick