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Job Responsibility: The Service Technician–Mechanic travels to customer locations to install, maintain, upgrade, troubleshoot, diagnose, and repair mechanical, pneumatic, and printing issues for KBA printing presses. The Service Technician interacts directly with the customer listening to their needs and asking probing questions in preparation for the installation or service call and must be able to effectively communicate technical information and resolutions to customers with varying degrees of technical knowledge and abilities. The Service Technician must come up with the plan of action to address the customer issue with an emphasis on quality work (fix it right the first time) and efficiency to minimize installation or downtime and to control costs.
Major Accountabilities/Responsibilities:
•Perform various mechanical repairs and maintenance on KBA equipment at customer sites including but not limited to gripper settings on impression and transfer delivery bars, pump and inker issues, seals, register drives, ink key seals, plate and blanket clamps, bladder replacement, machines crashes with infeed, inker, base unit, or delivery, perfector issues, and cylinder replacement.
•Perform installation of KBA equipment, 40-inch and up, and sub-supplier equipment such as Baldwin cabinet, Technotrans or AGT cabinet, etc. in accordance with blueprints from time of delivery to commissioning press including installing base units straight on the pad, inker placement, installation of infeed, extension, delivery, and feeder; placement of pumps and cabinets (i.e. wash-up or air).
•Perform thorough audits on presses, as scheduled, inspecting from the feeder to the delivery and identifying worn or damaged parts with emphasis on safety-related issues. Identification of parts, parts numbers, estimating necessary repair time for each component, and prioritizing list of needed repairs by safety, quality, and production.
•Troubleshoot complex mechanical issues with thorough research and investigation using available documentation such as service manuals and repair documentation, internal resources such as other technicians, Director of Technical Service, or Service Manager to accurately identify the necessary repairs and the root cause analysis for the failure.
•Determine and execute an action plan for making necessary repairs including identifying necessary parts and working with the customer and KBA Parts Department in the procurement of parts, working with the customer and KBA Service Department on the necessary time and schedule for repair, working with Service on additional labor or specialized skills necessary to do the job, working with KBA Warehouse and Service in the arrangement of any special tools needed for the job.
•Deliver world-class customer service with each and every customer interaction including introducing or greeting the customer upon your arrival, listening and asking questions of the customer to understand how you can help, informing customer of your findings as well as recommended action plan including schedule and timeline, and touching base with customer at the end of the job or during critical milestones while on the job.
•Fulfill the obligation of the original service call and see the service call through completion making any arrangements for alternative schedule, as deemed necessary, with the Service Department. Requests for additional work outside the scope of the original service call must be arranged through the Service Department.
•Complete accurate and timely records including recording parts used and returned, updating open/closed issues spreadsheet, recording time, expenses, and work performed in MDS, and any other required paperwork or records.
•Adhere to all applicable customer practices and policies while working at their site including arrival and departure procedures, following safety policies and using necessary personal protective equipment, and adhering to policies regarding smoking and eating in the workplace.
•Performs other related job responsibilities as necessary based on business needs.
Location: This position is based from employee’s home with almost 100% travel to customer locations across the United States and Canada. Home base must be within 1 – 1.5 hours from a major airport unless an exception has been approved by manager.
Work Schedule: Schedule varies and may include early mornings, evenings, late nights, and weekend work. Employees may be required to be away from home for a job for 2 – 3 weeks at a time depending on job.
Environment/Physical Demands of Job:
Nearly 100% travel with consecutive overnight stays with mostly domestic air travel with some international travel for training. Continuous (more than 5.6 hours daily) standing, working with hands and fingers, and exposure to dust, fumes, and machinery noise in press rooms required. Frequent (2.6 to 5.5 hours daily) bending/stooping, pushing, pulling, and changes to temperature. Regular use of hand and power tools both basic and specialized tools including but not limited to wrenches, ratchets, sockets, pliers, hammer, screw drivers, grinder, drill motor, hydraulic jacks, pallet jacks, hex keys, OEM special tools, files, pin punches, side cutters, snap ring pliers, scrapers, and pin puller. Heavy lifting including lifting a traveling toolbox with wheels with an estimated weight of 40 to 80 pounds. Daily use of computer to keep necessary reports and records and retrieve necessary information.
KBA North America, Inc. is an equal opportunity employer. In addition to competitive pay, our employees enjoy an expansive and affordable benefit package including but not limited to medical, dental, vision, 401k retirement, life insurance, disability insurance, long-term care and other optional benefits, and nice paid time off policies for vacation, sick, and holiday!
Multiple positions are open at various locations across the U.S.
More Information...
Major Accountabilities/Responsibilities:
•Perform various mechanical repairs and maintenance on KBA equipment at customer sites including but not limited to gripper settings on impression and transfer delivery bars, pump and inker issues, seals, register drives, ink key seals, plate and blanket clamps, bladder replacement, machines crashes with infeed, inker, base unit, or delivery, perfector issues, and cylinder replacement.
•Perform installation of KBA equipment, 40-inch and up, and sub-supplier equipment such as Baldwin cabinet, Technotrans or AGT cabinet, etc. in accordance with blueprints from time of delivery to commissioning press including installing base units straight on the pad, inker placement, installation of infeed, extension, delivery, and feeder; placement of pumps and cabinets (i.e. wash-up or air).
•Perform thorough audits on presses, as scheduled, inspecting from the feeder to the delivery and identifying worn or damaged parts with emphasis on safety-related issues. Identification of parts, parts numbers, estimating necessary repair time for each component, and prioritizing list of needed repairs by safety, quality, and production.
•Troubleshoot complex mechanical issues with thorough research and investigation using available documentation such as service manuals and repair documentation, internal resources such as other technicians, Director of Technical Service, or Service Manager to accurately identify the necessary repairs and the root cause analysis for the failure.
•Determine and execute an action plan for making necessary repairs including identifying necessary parts and working with the customer and KBA Parts Department in the procurement of parts, working with the customer and KBA Service Department on the necessary time and schedule for repair, working with Service on additional labor or specialized skills necessary to do the job, working with KBA Warehouse and Service in the arrangement of any special tools needed for the job.
•Deliver world-class customer service with each and every customer interaction including introducing or greeting the customer upon your arrival, listening and asking questions of the customer to understand how you can help, informing customer of your findings as well as recommended action plan including schedule and timeline, and touching base with customer at the end of the job or during critical milestones while on the job.
•Fulfill the obligation of the original service call and see the service call through completion making any arrangements for alternative schedule, as deemed necessary, with the Service Department. Requests for additional work outside the scope of the original service call must be arranged through the Service Department.
•Complete accurate and timely records including recording parts used and returned, updating open/closed issues spreadsheet, recording time, expenses, and work performed in MDS, and any other required paperwork or records.
•Adhere to all applicable customer practices and policies while working at their site including arrival and departure procedures, following safety policies and using necessary personal protective equipment, and adhering to policies regarding smoking and eating in the workplace.
•Performs other related job responsibilities as necessary based on business needs.
Location: This position is based from employee’s home with almost 100% travel to customer locations across the United States and Canada. Home base must be within 1 – 1.5 hours from a major airport unless an exception has been approved by manager.
Work Schedule: Schedule varies and may include early mornings, evenings, late nights, and weekend work. Employees may be required to be away from home for a job for 2 – 3 weeks at a time depending on job.
Environment/Physical Demands of Job:
Nearly 100% travel with consecutive overnight stays with mostly domestic air travel with some international travel for training. Continuous (more than 5.6 hours daily) standing, working with hands and fingers, and exposure to dust, fumes, and machinery noise in press rooms required. Frequent (2.6 to 5.5 hours daily) bending/stooping, pushing, pulling, and changes to temperature. Regular use of hand and power tools both basic and specialized tools including but not limited to wrenches, ratchets, sockets, pliers, hammer, screw drivers, grinder, drill motor, hydraulic jacks, pallet jacks, hex keys, OEM special tools, files, pin punches, side cutters, snap ring pliers, scrapers, and pin puller. Heavy lifting including lifting a traveling toolbox with wheels with an estimated weight of 40 to 80 pounds. Daily use of computer to keep necessary reports and records and retrieve necessary information.
KBA North America, Inc. is an equal opportunity employer. In addition to competitive pay, our employees enjoy an expansive and affordable benefit package including but not limited to medical, dental, vision, 401k retirement, life insurance, disability insurance, long-term care and other optional benefits, and nice paid time off policies for vacation, sick, and holiday!
Multiple positions are open at various locations across the U.S.
More Information...
