ReproElectroProspero
Well-known member
I was wondering if folk tend to use local vendors to service complicated postpress machinery like most of us do for our digital presses and such. It's the common practice in my organization, where I am newly in charge.
I was reviewing a proposal from a local vendor for a 1 year service/maintenance agreement on our Duplo DC-618 - and saw that they are charging $3,875 for the contract. That means we'd be paying ~$323 a month regardless of if we have a mechanical issue we can't figure out. The machine is a couple years old at this point, so I'm leaning towards getting it since the network of gears and circuits is a little beyond my understanding...but it made me curious. Is this in-line with what others do? Or do you all just wing it and pay for an expensive problem if it ever shows up rather than pay for a moderately expensive service agreement?
I was reviewing a proposal from a local vendor for a 1 year service/maintenance agreement on our Duplo DC-618 - and saw that they are charging $3,875 for the contract. That means we'd be paying ~$323 a month regardless of if we have a mechanical issue we can't figure out. The machine is a couple years old at this point, so I'm leaning towards getting it since the network of gears and circuits is a little beyond my understanding...but it made me curious. Is this in-line with what others do? Or do you all just wing it and pay for an expensive problem if it ever shows up rather than pay for a moderately expensive service agreement?